Ratings based on 624 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Great
Comment from Hotel Management
26 Nov 2024 by Hotel Manager , Hotel Management
Dear James,Thank you so much for your positive feedback. We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again soon.Sincerely, Hotel Manager
by A verified traveler from Las Cruces
Posted 25 Nov 2024
We actually got lucky and found this place across the highway from our originally booked hotel that was horrible all around not even 5 mins from checking in. We immediately cancelled our stay there and booked our stay here and what a huge difference. Every representative at the counter was super friendly and welcoming. Not to mention the manager who was always staying busy making sure all gusts were accommodated and had an amazing breakfast experience every morning. I left wanting to come back to this hotel. Our stay was brief but made welcomed thanks to the Comfort Suites staff.
Comment from Hotel Management
25 Nov 2024 by Hotel Manager , Hotel Management
Dear Brian,Thank you so much for sharing your experience. We're thrilled to hear that we could turn your trip around after the disappointing start at your previous hotel. Our team works hard to provide a welcoming and comfortable environment, and it's great to know that you felt well taken care of. We're especially happy that you enjoyed the breakfast and felt at home during your brief stay. We would love to welcome you back whenever you're in the area again!Sincerely, Hotel Manager
by A verified traveler from Hebbronville
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Manager , Hotel Management
Dear Luis,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Everything was excellent! They were remodeling but still great. Will stay there next time we go that way. The staff was always so welcoming and the young girl who checked us in the 1st night was super friendly and nice.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager , Hotel Management
Dear Beatriz,Thank you so much for your wonderful feedback! We're thrilled to hear that everything was excellent during your stay, even with the ongoing renovations. It's great to know that our staff made such a positive impression, especially the young lady who checked you in. We look forward to welcoming you back next time you're in the area.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
A
Comment from Hotel Management
10 Nov 2024 by Hotel Manager , Hotel Management
Dear Allyson,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
didnt like the breakfast
Comment from Hotel Management
13 Oct 2024 by Hotel Manager , Hotel Management
Dear Saira,Thank you for your feedback regarding breakfast. We’re sorry to hear it didn’t meet your expectations. Your input is valuable, and we will take it into consideration as we work to improve our offerings. We appreciate you sharing your experience and hope to provide a better breakfast experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Oct 2024
Horrible
Comment from Hotel Management
12 Oct 2024 by Hotel Manager , Hotel Management
Dear Juan,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 5 Oct 2024
The hotel is being renovated but the rooms were very clean and comfortable.
Comment from Hotel Management
6 Oct 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your kind words. We're pleased to hear that you found our rooms clean and comfortable despite the ongoing renovations. We appreciate your understanding as we work to improve our facilities. We hope to welcome you back soon to enjoy our updated spaces!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Hotel Manager , Hotel Management
Dear Jessica,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
Blank
Comment from Hotel Management
24 Sep 2024 by Hotel Manager , Hotel Management
Dear Phillip,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager
