Ratings based on 88 Verified Reviews
4.3 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
The worst hotel ever
Posted 10 Jan 2024 on HotelsAbsolutely horrible experience. The beach is disgusting and stinks and looks nothing like in the photos. The rooms also stink and are so humid that the surfaces are wet to the touch. The faucets are filthy with built up grime. Breakfast is barely edible. The location is horrible and sketchy. Thin walls so all you hear is motorcycles and dogs all night. The property absolutely does not match the description so moved hotels after the 1st night in order to be able to enjoy our stay in San Andres. The property refused a refund for the rest of our stay despite the advertisement being nothing like the property.
by A verified traveler
Posted 27 Aug 2022
Perfect getaway for holiday!
by A verified traveler
El mejor de san Andrés
Posted 20 Jan 2022 on HotelsFue una experiencia increíble, el hotel queda pegado de la playa , y también la gente y los nativos son personas súper especiales , aproveché y celebré mi cumpleaños, fue mágico , lo recomiendo 100 %
Comment from Hotel Management
24 Jan 2022 by Albert Duarte, Hotel Management
Trabajamos todos los días para ofrecer a nuestros huéspedes el mejor servicio. para nosotros es muy gratificante saber que su estadía en nuestras instalaciones fue increíble. las puertas de nuestro hotel están abiertas para usted siempre, estaremos honrados de contar con su presencia y hacerlo sentir como en casa
by A verified traveler
This place does not look like the pictures,
Posted 13 Jan 2022 on HotelsAbsolutely awful experience the place around this hotel is dangerous do not stay here the beach is dirty and has junk everywhere, they tried to stiff me on check-in and not give me the room I paid for… do not stay here.
Comment from Hotel Management
14 Jan 2022 by Albert Duarte, Hotel Management
Thank you for your comment. For us it is very important that your experience has been pleasant, because this is our main objective. We would like to have the pleasure of having your presence in future stays. A fraternal greeting from the entire Hotel team
by A verified traveler
Posted 6 Jun 2021 on Hotels
Comment from Hotel Management
10 Jun 2021 by Albert Duarte, Hotel Management
Estimado Huesped
Gracias por calificar su experiencia en nuestro hotel, nos alegra que los aspectos de nuestro hotel sean evaluados por usted de manera positiva. Estamos permanentemente capacitando a nuestro personal para asegurar que la calidez que pudo apreciar en algunos colaboradores sea la norma en todo el equipo del hotel. Gracias por su comentario y confío en que en su próxima estadía podrá apreciar el compromiso de todo nuestro equipo de trabajo con la satisfacción de nuestros huéspedes.
Cordialmente
Albert Duarte
Agente De Reservas
by A verified traveler
Posted 31 Mar 2021 on Hotels
Comment from Hotel Management
12 Apr 2021 by Albert Duarte, Hotel Management
Estimada Anais
Muchas gracias por compartir su experiencia en nuestro hotel.
Nos alegra muchísimo conocer que hayamos superado sus expectativas disfrutando de nuestro servicio.
Compartiremos sus elogios con nuestro equipo y esperamos que nos visite muy pronto una vez. Nos encontramos a su disposición.
Atentamente.
Albert Duarte
Agente De Reservas
Hotel San Luis Place
by A verified traveler from Tampa
Posted 3 Dec 2020
Shower water smell made me sick.. staff are friendly
Comment from Hotel Management
3 Dec 2020 by Albert Duarte, Hotel Management
Reciba un cordial Saludo
Lamentamos lo ocurrido nos gustaría informarle que revisaremos que esta sucediendo con lo que nos reporta de húmeda en nuestras instalaciones entendiendo que esta afectando nuestra imagen lo cual para nosotros es bastante importante poder estar muy pendiente que problemas debemos estar muy atentos a atender agradecemos inmensamente su comentarios y queremos ofrecerle nuestras mas sincera disculpas por este suceso nos comprometemos a estar mas atentos a estos detalles
Cordialmente
Albert Duarte
Agente De Reservas
by A verified traveler
Posted 25 Feb 2020
The location of the property is away from the center of town and allowed for a bit quieter nights. The stay at San Luis was a great experience. Thank you!!
Comment from Hotel Management
25 Feb 2020 by Agente de reservas, Hotel Management
We appreciate your preference for our Hotel to stay in San Andres, it is very nice for us to know that the effort we make every day to provide excellent service and quality is reflected in the satisfaction of our customers.
by A verified traveler from Bogota
Posted 13 Oct 2019
A bit noisy . They need better costumer services . There are dogs around all the time barking and bodering
by A verified traveler
Posted 12 Jul 2019 on Hotels
