Ratings based on 82 Verified Reviews
2.4 Room cleanliness
2.4 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2024
Staff very helpful and patient
by A verified traveler
Great but not Great
Posted 10 Dec 2023 on HotelsGreat place but lacked a bit here and there. Overall not bad for the price.
Comment from Hotel Management
13 Dec 2023 by Derly Ortiz, Hotel Management
Thank you for sharing your comments. We're glad to hear that you thought the place was fantastic, although there were some areas that were a little lacking. Your positive overall impression and recognition of the reasonable price is appreciated. We value your feedback We strive to provide a quality experience for our guests and your feedback will help us make any necessary adjustments. If you decide to stay with us again, we hope to exceed your expectations. Thank you for choosing our place!AtentamenteDerly OrtizServicio al cliente
by A verified traveler from Woodbridge
Posted 5 Jun 2023 on Travelocity
No hot water in the shower, but they have a heated pool. The pool is the only good thing about this hotel. The rooms had flimsy doors that barely locked. They turn off the water every night. No WiFi. TV costs extra. And very far from all the good beaches. Stay away
Comment from Hotel Management
15 Jun 2023 by On Vacation, Hotel Management
Estimado John Muchas gracias por tus comentarios sobre tu reciente estadía en nuestro hotel. Estamos muy agradecidos por tus comentarios acerca de los aspectos a mejorar en la habitación. Es un placer anunciar que estaremos implementando muchas de estas mejoras en los próximos meses. Nuestra principal prioridad es poder ofrecer un ambiente muy bien cuidado y confortable, espero que pueda convencerle de cambiar su opinión. ¡Sería un placer darle la bienvenida nuevamente!
by A verified traveler
Posted 29 Dec 2022
Muy malas las habitaciones, descuidadas y sucias, el Aire acondicionado lo maneja gente de mantenimiento, no entregan control
Comment from Hotel Management
2 Jan 2023 by Comentario , Hotel Management
¡Un gusto saludarte Harol!Muchas gracias por tus comentarios sobre tu reciente estadía en nuestro hotel, lamentamos que tu experiencia no haya cumplido las expectativas, valoramos tus observaciones sobre las instalaciones y el mantenimiento que se debe llevar acabo en ellas, ya que de este modo aprendemos y mejoramos para poder ofrecer un ambiente muy bien cuidado y confortable. Nos aseguraremos de que esta información sea transmitida a todo nuestro personal encargado.¡Recuerda que tus observaciones las tendremos en cuenta, sería un placer darle la bienvenida nuevamente!
by A verified traveler from Doral
Posted 14 Jun 2022
Service room was not ready
Staff unfriendly
Location far away from beaches
Rain
Comment from Hotel Management
23 Jun 2022 by Morris, Hotel Management
Good day, we want to thank you immensely for sharing your experience with us, we transmit this information to validate the opportunities for improvement, we hope to have you as our client on a future occasion. Happy day
by A verified traveler
Posted 25 Apr 2022
Not what I expected.
Comment from Hotel Management
26 Apr 2022 by Antonio , Hotel Management
We are sorry that your experience has not met expectations, every day we put our best effort to guarantee the suitability of the purchased product, we look forward to seeing you in the next opportunity to show you our improvements. Happy day.
by A verified traveler
Posted 21 Oct 2021
Services offered in expedia are not delivered in site (no wifi in bedroom nor in most of the hotel). Food was really bad and there is no real place for outside sitting, facilities are old and poorly maintained. Pictures are also from when the hotel was new, now they are struggling after hurrincane, but its really bad.
Comment from Hotel Management
25 Oct 2021 by ON VACATION. , Hotel Management
¡Hola ___!
Gracias por tomarte el tiempo de escribirnos y brindarnos una descripción detallada de su inconformidad durante su estadía en nuestro Hotel. Todos tus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que tus comentarios sean transmitidos a todo nuestro personal encargado. Queremos contar contigo de nuevo en nuestros hoteles y cumplir con sus expectativas.
by A verified traveler
Posted 24 Aug 2021
Great place!
Comment from Hotel Management
8 Sep 2021 by ¡Esperamos contar contigo en tus próximas vacacio, Hotel Management
¡Esperamos contar contigo en tus próximas vacaciones!
by A verified traveler
Posted 26 Jan 2020
Everything good room food pool very nice the only thing was the bath room smer so dab
Comment from Hotel Management
7 Feb 2020 by Analyst, Hotel Management
Hi Xavier!
We thank you for taking the time to write to us, we are happy to read your experience in our hotel, we work every day so that our travelers have memorable experiences, we want to count on you again in our hotels.
by A verified traveler from San Francisco
Posted 4 Jan 2020
Lots of activities to do and prices were reasonable
Comment from Hotel Management
29 Jan 2020 by Analyst, Hotel Management
Hi,
Dear Customer We thank you for taking the time to write to us. We work day by day so that our travelers have memorable experiences, we understand the inconveniences presented during the stay in our hotel, we value your observations that help us grow day by day. We want to count on you new in our hotels and meet your expectations.
greetings!
