Ratings based on 199 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Terrible front desk staff.
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 23 Aug 2024
The hotel was warm and welcoming. Room was phenomenal with a balcony. Close to activities, the beach and food establishments. Whatever you need? The hotel offers it.
by A verified traveler
Posted 24 Jun 2024
The pool was great, sand on the bottom is very unique. the temperature was nice, there is a fun water slide, and 3 different waterfalls.
Food was nice, always a choice of different meats, rice and vegetables. fresh fruit, desert and juices.
by A verified traveler
Posted 20 May 2024
Limited English speaking sta
by A verified traveler
Posted 30 Jan 2024 on CheapTickets
Only problem was the pool closed at 6
by A verified traveler
Posted 30 Jul 2023
Staff are friendly and the food is delicious!
Comment from Hotel Management
31 Jul 2023 by Angela, Hotel Management
Dear Mrs. AngelaWe are glad to receive an excellent comment from you! Your appreciation is very important to achieve excellence in our service. Thank you very much for highlighting the services of our collaborators.We look forward to your return soon!It will be a pleasure for us to welcome you again.
by A verified traveler
Posted 16 Mar 2023
Nice
by A verified traveler from The Colony
Posted 20 Feb 2023
This pool in the picture does not belong to that hotel. It goes to some other property. They do not offer free shuttle rides like advertised. We has very vague communication since they don't like to answer the phone and they told use to take a taxi. The room in the picture was actually a room that seemed very dated. They were no where near a beach you had to walk a few blocks and there was construction around the property. The bathroom was small and it looked old and danty. The pool was small and looked very mediocre. I was not happy and went to another hotel. The manager at the hotel tried to offer me another room but she wasn't understanding the services weren't met and that nothing from the advertisement is what it seems. They didn't have air conditioning as well. I was not impressed.
by A verified traveler
Posted 15 Oct 2022
Kindness
