Ratings based on 25 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
i think the laundry did not return my count shaman t shirt
Comment from Hotel Management
2 Jan 2025 by Gratitude., Hotel Management
Kind regards Francis, on behalf of our general management we would like to extend our thanks for choosing our Grand Sirenis San Andrés hotel for your recent vacation in the Colombian Caribbean. We value each and every comment you leave us as it helps us improve the quality of our services. We are extremely pleased to know that each of your expectations have been met. On the other hand, in response to your comment, we did not check the laundry and the room and we did not have any forgotten items. We continue to work very hard to always provide the best to our guests. We hope to have earned a Fan of our Gran Sirenis chain, and of course it will be an honor to welcome you again so that you can experience our growth. Best regards, Katherine Hernández, Quality Manager.
by A verified traveler
Posted 25 Dec 2024
Excellent service, the staff is very friendly, only issues was at the property due to offers on services that are not available yet like the restaurants because they only have the buffet and the Italian, spa is not available yet
Comment from Hotel Management
27 Dec 2024 by Gratitude., Hotel Management
Kind regards Carlos, on behalf of our general management we would like to extend our thanks for choosing our Grand Sirenis San Andrés hotel for your recent vacation in the Colombian Caribbean. We appreciate your excellent rating as it helps us improve the quality of our services. We are extremely pleased to know that each of your expectations have been met. We are working very hard to always provide the best to our guests. We hope to have earned a Fan of our Gran Sirenis chain, and of course it will be an honor to welcome you back so that you can experience our growth. Best regards, Katherine Hernández, Quality Manager.
by A verified traveler
Posted 21 Dec 2024
Very nice staff!
Comment from Hotel Management
24 Dec 2024 by Gratitude., Hotel Management
Best regards George, in number of our general direction we request extensive new accommodation at the elegant hotel Grand Sirenis San Andrés for our recent holidays in the Colombian Caribbean We appreciate the excellent value of our services and our satisfaction with our expectations. We hope to be a fan of our new chain of Gran Sirenis, and therefore it will be an honor to be recibirlos nuevamente para que vivan nuestro crecimiento, salutdos cordiales, Katherine Hernández, Jefe de calidad.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Agradecimiento., Hotel Management
Cordial saludo Marie, en nombre de nuestra dirección general queremos hacer extensivo nuestro agradecimiento al elegir nuestro hotel Grand Sirenis San Andrés para sus recientes vacaciones al Caribe Colombiano, Apreciamos su excelente valoración de nuestros servicios. Nos complace enormemente el saber que cada una de sus expectativas han sido cumplidas. Estamos trabajando con mucho ahincó para brindarle siempre lo mejor a nuestros huéspedes, Esperamos haber conseguido un Fan de nuestra cadena Gran Sirenis, y por supuesto será un honor recibirlos nuevamente para que vivan nuestro crecimiento, saludos cordiales, Katherine Hernández, jefe de calidad.
by A verified traveler
Posted 14 Dec 2024
Everyone was very helpful, kind, and greeted me with a "smile". Hospitality was amazing!
Comment from Hotel Management
16 Dec 2024 by Gratitude., Hotel Management
Kind regards Maria, on behalf of our general management we would like to extend our gratitude for choosing our Grand Sirenis San Andrés hotel for your recent vacation in the Colombian Caribbean. We appreciate your excellent evaluation of our services and we are pleased to know that your expectations have been met. We hope to have gained a Fan of our Gran Sirenis chain, and of course it will be an honor to welcome you again so that you can experience our growth. Best regards, Katherine Hernández, Quality Manager
by A verified traveler
Posted 12 Sep 2024
Muy bien ubicado y el servicio es excelente.
Comment from Hotel Management
13 Sep 2024 by Agradecimientos, Hotel Management
Saludo Yuly, gracias por haber elegido Grand Grand Sirenis San Andrés para sus recientes vacaciones. Nos complace conocer por su valoración de nuestros servicios, que hemos logrado estar a la altura de sus expectativas. Nuestras puertas siempre estarán abiertas para complacerlos una vez más con nuestra inigualable hospitalidad Sirenis. Saludos cordiales, Jesús Montoya - Inhouse Manager
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Agradecimientos, Hotel Management
Cordial saludo, gracias por haber elegido Grand Grand Sirenis San Andrés para sus recientes vacaciones.Es una fortuna el conocer por su valoración que nuestros servicios lograron estar a la altura de sus expectativas. Nuestras puertas siempre estarán abiertas para complacerlos una vez más con nuestra inigualable hospitalidad Sirenis. Saludos cordiales, Jesús Montoya - Inhouse Manager
by A verified traveler from Houston
Posted 30 Aug 2024
The hotel is wonderful and the service was outstanding from beginning to the end. Live music every night in the lobby
with bar opened late. Beautiful infinity pool and lovely Italian restaurant. I had an issue with the firm mattress the first night and guest services was able to switch out our mattress for a softer one! Our only issue was the the drinks at the bars were very light. I understand an all inclusive hotel wants to keep cost down. We went across the street to the liquor store to buy drinks. That was our preference and liking. And the buffet lunch and dinner foods we luke warm to cold. The breakfast was hot and delicious everyday. That was the only hiccups but the service and friendly staff outdid themselves. Super super nice time and on to remember.
Comment from Hotel Management
2 Sep 2024 by Gratitude, Hotel Management
Best regards, Dimo, thank you for choosing the Grand Sirenis San Andrés hotel as your home on your recent vacation. We appreciate your valuable rating and comments about our services, we are glad to have lived up to your expectations. We hope you choose us on your next vacation, to please you once again with our unmatched Sirenis hospitality. Best regards Jesús Montoya - In House Manager
by A verified traveler
Posted 14 Aug 2024
Nice room, friendly staff and good food. I can’t complain.
Comment from Hotel Management
23 Aug 2024 by Mr Jorge, Hotel Management
Dear Jorge On behalf of our general management we want to extend our gratitude for choosing our Grand Grand Sirenis San Andres hotel for your recent vacation to the Colombian Caribbean.We appreciate your excellent rating of our services and we are pleased to know that your expectations have been exceeded.We hope to have gained a Fan of our Gran Sirenis chain, and of course it will be an honor to welcome them again.Kind regards,Ana PaezQuality Manager
by A verified traveler
Posted 13 Aug 2024
Everything was great, love how it was all inclusive , but the check in was a little bit unorganized.
Comment from Hotel Management
23 Aug 2024 by Mr Adam, Hotel Management
Dear AdamOn behalf of our general management we want to extend our gratitude for choosing our Grand Grand Sirenis San Andres hotel for your recent vacation to the Colombian Caribbean.We appreciate your excellent rating of our services and we are pleased to know that your expectations have been exceeded.We hope to have gained a Fan of our Gran Sirenis chain, and of course it will be an honor to welcome them again.Kind regards,Ana PaezQuality Manager
