Sampford Brett Hotels

"Nice hotel however some decor and furniture is a bit dated. Shops are very nearby, which is very good."

"Was easy to get to from Cardiff, initial train ride and then a bus which stopped right outside the hotel. Staff were very friendly, welcoming and helpful. Will stay again."

"A heritage property in the town centre. In decent condition but to recognise its price point and position, a refresh of interior finishing would benefit, The staff are excellent, I interacted with housekeeping, reception, night porter and breakfast team, all are exceptionally friendly, the receptionist in particular was really very helpful and kind. "

"Good internet, clean, good for free parking, good location "

"Good"

"It’s opposite the recently renovated Train Station. "

"Restaurant food was very nice and good value. Breakfast was excellent the hit options were all freshly cooked and good quality. The continental options were also good quality and varied. The room was a little tired and some or the corridor areas could do with a freshening up. All told a very nice overnight stay and will stay again when in the area. Thank you to the restaurant staff who were all very friendly and looked after their guests."

"Extremely poor condition of the door to room 3, which was the room I was given on 11 March. My room was an external room of the Inn and therefore the security of the guest experience should be of a much higher level than if the guest was located within the actual main building. However, the door lock to my external room had clearly been breached with a screwdriver at some point in the past. Was this damage caused during a burglary, perhap?? It did not appear to be recent damage, as the exposed wood was not light in colour! This poor standard of room security falls too far below what is expected by any guest staying in a hotel or Inn. It was the member of staff that guided me to the room and opened the door which I why I initially did not see the damage to the door and door frame. It was only when I wanted to leave my room about an hour later to walk around the building to the entrance to the Inn to get an evening meal, that I noticed the damage. Only a fool would have then left all of their valuables in the room whilst they went and sat in the Inn for a couple of hours. I therefore had to stay in my room and order a takeaway to be delivered to me. To compound things, the inside door lock had no locking mechanism anymore, so I could not even lock myself in. I had to pile up a load of furniture against the door to give me some level of security against a possible intruder!! I did speak with a member of staff the next morning! NOT FAIR AT ALL!!"

"Very good "