Ratings based on 21 Verified Reviews
3.0 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jul 2024
Quite central to food and entertainment. Has all the amenities a traveller needs. A bit old and run down but enjoyed the place.
by A verified traveler
Posted 24 Feb 2020 on Hotels
by A verified traveler
Posted 6 May 2019
by A verified traveler
Posted 31 Dec 2018
Nice view of lake
Comment from Hotel Management
4 Jan 2019 by Ferdy, Hotel Management
Thank you sir for your review
by David from wales
dont confuse with mainland sister hotel
Posted 27 Jul 2015 on HotelsCheap. Noisy. Good setting, handy for the ferry, nice exterior and lakeside garden. Manegeress heloful, but bathrooms need complete refurbishment. Hot water only available certain hours, toilet didnt work properly,very grubby bath and tiles, old towels, basic rooms (not suoerior as advertised, no robes, not toiletries), and no coathangers...changing rooms made no difference...checked out early.
by A verified traveler from U.K.
Do not stay at this hotel - dishonest staff!
Posted 1 May 2015
Pros: Nothing
Cons: Everything. Especially customer service approach.
I have nothing good to say about this hotel. The staff are dishonest liars who are happy to cheat customers out of their money, and then lie to your face when you try to complain.
I knew I was arriving late at lake toba and would miss the last ferry to the island, so I searched under hotels in PARAPAT and booked this hotel from that listing. However, when I arrived at 1am after a 4hr drive from the airport I was told my booking was for a different hotel that was on the island and that I would have to pay again! They told me the other hotel was a different company with different management. This was a lie as I later discovered when I went to the other hotel to speak with the manager, who mysteriously was never available to talk to me. It is, in fact, the very same company, but they do not want to pay twice for 2 listings online and are happy for customers to pay twice for their terrible rooms instead. They admitted that my booking 'error' has been made before. A complete con. Zero concern for customer service.
The room itself was horrible, with a stench of sewage coming from the open bathroom, and the basin and mirror were disgustingly dirty, like they had never been cleaned. I had no choice but to stay there as it was the middle of the night. The breakfast that is included is an absolute joke. Worst hotel experience ever, during 5 months of travelling through Asia.
by A verified traveler
Beautiful view, but could use improvement
Posted 16 Dec 2014 on HotelsThe view from the hotel was beautiful, but the room itself was not in the cleanest condition. The hotel staff were friendly, but had to be approached for assistance and/or with a question
Recommended
for Everyoneby A verified traveler from Borneo
Fantasy island away from IT world
Posted 30 Nov 2014Place is serene and beautiful, very cold in the early morning. Beautiful sunset over Danau Toba. No internet, handphone nor TV. Enjoy the scenery.
The downside is the hotel needs major renovation on the toilets.
Recommended
for Everyoneby A verified traveler
1 hour ferry ride
Posted 30 Oct 2014Quite nice accommodation, delicious meal provided (breakfast), it's hard to find HALAL stall around the hotel. The hotel serves HALAL food.
Recommended
for Everyoneby A verified traveler from Kuala Lumpur
Great experience!!
Posted 10 Sep 2014
Pros: The staffs are very kind and polite.
Cons: They should have a bar or mini restaurant.
I booked for one night stay at this hotel through expedia, and extended for another night because I loved it so much. I wish I could stay longer. The staffs are very friendly and helpful. I highly recommend this hotel.
