Ratings based on 50 Verified Reviews

4.0 out of 5
95% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 21 Feb 2022 on Hotels
The hotel is dated throughout. The staff were
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Jul 2021 on CheapTickets
5 out of 5
by A verified traveler

Posted 7 Mar 2021
Our stay was great. I definitely recommend this hotel.
5 out of 5
by A verified traveler

Classy holiday in a real palace.

Posted 7 Mar 2021 on Hotels
We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Feb 2021 on Hotels
5 out of 5
by A verified traveler

Posted 17 Feb 2021 on Hotels
Amazing hotel! Great location and such a good stuff! Definitely will come back!
5 out of 5
by A verified traveler

Posted 16 Feb 2021 on Hotels
Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
4 out of 5
by A verified traveler

Posted 8 Feb 2021
It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
Comment from Hotel Management
14 Feb 2021 by Sales Team, Hotel Management
Dear Guest, Thank for your feedback. Your opinion is very important to us as we always strive to provide excellent services and product. Looking forward to welcome you again at Festa Winter Palace. Kind regards,
2 out of 5
by A verified traveler

Posted 3 Jan 2021
Comment from Hotel Management
14 Feb 2021 by Sales Team, Hotel Management
Dear Guest, Thank you for leaving your score. Our main aim is to continue developing and improving our services therefore we would be very grateful if could provide us more details about your stay at sales@festahotels.com Looking forward to your feedback. Kind regards,
5 out of 5
by A verified traveler from Sofia

Posted 19 Oct 2020
Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Comment from Hotel Management
19 Nov 2020 by Reservation's Department of Festa Hotels, Hotel Management
Dear Sir/Madam, Thank you for choosing Festa Hotels for your stay! We are very happy to see a positive comment from a guest and we really hope that your stay has left you very good memories. We hope that in the future you can be our guest again!
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