Ratings based on 11 Verified Reviews
4.3 Room cleanliness
3.7 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2023 on Hotels
Nice people, good spa, good food
by A verified traveler from Sofia, Bulgaria
Posted 20 Feb 2020 on Orbitz
Room was very spacious and convenient. Great location. Great SPA facilities!
Staff in the restaurant was unfriendly. Food was OK, but not as expected for 5 star hotel.
by A verified traveler from Brussels
Posted 18 Feb 2020
The hotel is in nature, far away from the noisier centre of Borovets. The air quality is very good since there are no chimneys from nearby houses or restaurants.
The hotel and the rooms are very warm so consider turning down the heating.
The staff is very friendly but one criticism is that one of the evenings, the security/receptionst turned off all the lights in the lobby as early as 23h, which is not normal for a 4-star hotel. We were having drinks in the dark with my friend. On the next night the security guard and receptionist were different and the lights were on even after midnight. They respected the fact that there were people in the lobby and let us enjoy our comfort as it should be.
by A verified traveler
Posted 25 Jan 2020 on Hotels
by A verified traveler
Posted 23 Jan 2020 on Hotels
The hotel was good, even though it was veeeeryyy hot.We slept with open window on -10C.
The room was big and good but the mattress should be changed .
The staff in the spa should be more polite.
Location is out of everything .We needed car for day and night
by A verified traveler
Posted 27 Oct 2019
by A verified traveler
Posted 7 Feb 2019
by A verified traveler
Posted 11 Mar 2024 on Hotels
by A verified traveler
Posted 9 Mar 2020 on Hotels
by A verified traveler
Posted 11 Mar 2019 on Hotels
