Ratings based on 4 Verified Reviews
4.8 Room cleanliness
4.3 Service & staff
3.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Facility was excellent and the staff was very helpful
by A verified traveler
Posted 26 Aug 2024 on Orbitz
by A verified traveler
Hotel stay felt unsafe
Posted 25 Mar 2024 on HotelsChecked into the hotel at 4 am, hence were very tired. In the morning found out that an item of underwear was missing. After a thorough search in the room ask the reception to check surveillance records if anyone entered the room. However, the security officer said that would keep us updated after they check themselves. There was no update for the next 3 days or after. On the last night of our stay at around 2 am someone was trying to open the door. And since we were not sleeping we could hear the numerous attempts to unlock the door. After we made obvious that were not sleeping, the attempts stopped. In the morning at the checkout we mentioned to the reception of the latter incident and earlier one. The receptionist didn't seem surprised of the first incident. So, overall impression of the hotel was terrible. Didn't expect such things happening and such responce from Hilton.
Comment from Hotel Management
27 Mar 2024 by Bekzod Shukhratov Assistant Front Office Manager, Hotel Management
Dear Zarina Mukhtarova, Thank you for your valuable feedback, it will help us make changes for the better. Our apologize to hear that you had a negative experience at our hotel. We take, missing and privacy of stay very seriously, and we regret for falling short in these areas. We will investigate this further and take steps to improve our service.Please let us know how we could make your next stay with more comfort, because it seriously important to us. And we can’t wait to welcome you back for another fantastic experience!Best Regards
by A verified traveler
Posted 18 Aug 2023
Comment from Hotel Management
21 Aug 2023 by Elizaveta Mannonova, Hotel Management
Thanks for the high rating!