Ratings based on 29 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
Very clean hotel. The staff are extremely helpful. Rooms are slightly on the smaller side and you do need a taxi to get to places. However, no major complaints and met expectations.
by A verified traveler
Posted 24 Jul 2024 on Hotels
This was a nice experience. The hotel has wonderful staff and prime location. We enjoyed stay and looks forward to going back soon
Comment from Hotel Management
29 Jul 2024 by Mumin Khakimov, Hotel Management
Thank you so much for such a lovely review! We are very happy that you enjoyed your stay with us. It inspires us to continue to strive for excellence. We look forward to your next visit!
by A verified traveler
Posted 25 Jun 2024
They cannot find the reservation. Not sure if it was Expedia fault or hotel fault. Air Conditioning in the living room was not working. The water from the shower was getting to the bedroom area and carpet was wet in the bedroom. At the checkout again the staff could not find us, then when the staff found us the girl does not know how to print the invoice. So, whole experience was kind of disaster.
Comment from Hotel Management
24 Jul 2024 by Hilton Garden Inn Samarkand, Hotel Management
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay. This is certainly not the level of service we strive to provide.Regarding the issues you mentioned, we will investigate and address each one with our team to ensure they are promptly resolved. Rest assured, we take your feedback seriously and will use it to improve our services.We value your patronage and hope to have the opportunity to welcome you back in the future, where we aim to provide you with a much-improved experience.Warm regards,
by A verified traveler
Posted 18 Jun 2024
good staff
Comment from Hotel Management
24 Jul 2024 by Hilton Garden Inn Samarkand, Hotel Management
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our staff. It was our pleasure to assist you. We look forward to welcoming you back again soon!
by A verified traveler
it was a very nice stay
Posted 6 Jun 2024 on HotelsComment from Hotel Management
24 Jul 2024 by Hilton Garden Inn Samarkand, Hotel Management
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our staff. It was our pleasure to assist you. We look forward to welcoming you back again soon!
by A verified traveler
Posted 11 Apr 2024
Excellent hotel, great location - around 30min walk to the key tourist sites - and helpful staff. The food is also quite good at the restaurant. They even have a laundromat that came in very handy. One slight drawback - no alcohol is served.
by A verified traveler
Posted 10 Apr 2024
Amazing property , quiet new neat and clean , breakfast spread was amazing
by A verified traveler
Posted 6 Apr 2024
We booked a room for 3 people and got one double bed and extra charge required for additional bed. For info, triple rooms like ours are much more expensive than double rooms and charging an extra bed is therefore unacceptable. The staff looked mostly out of their depth when asked anything. The hotel is a long way from the sights. Would not recommend
Comment from Hotel Management
8 Apr 2024 by Hilton Garden Inn Samarkand, Hotel Management
Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. Please know that your comments have been noted, and we will address the issues you've raised with our team to ensure improvements are made. We regret that your room arrangement did not meet your expectations, and we understand your concerns regarding the extra charge for an additional bed. We strive to provide fair and transparent pricing for our accommodations and will review our policies accordingly. Regarding the location, we regret any inconvenience caused by our distance from the sights. We value your input and hope to have the opportunity to better serve you in the future. If you have any further concerns, please feel free to contact us directly. Best regards,
by A verified traveler
Posted 10 Mar 2024
Great stay!
Comment from Hotel Management
8 Apr 2024 by Hilton Garden Inn Samarkand, Hotel Management
We're absolutely delighted to hear that you had a fantastic stay with us! Thank you so much for choosing to stay at our hotel and for taking the time to share your positive experience. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.Our team works hard to ensure that every guest has a memorable and enjoyable stay, so it's incredibly rewarding to receive feedback like yours. We truly appreciate your kind words and your recommendation.We hope to have the pleasure of welcoming you back again soon for another wonderful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Sincerely,
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
8 Apr 2024 by Hilton Garden Inn Samarkand, Hotel Management
We're thrilled to hear you had a great stay! Thank you for choosing our hotel. We look forward to welcoming you back in the future. Best regards,
