Ratings based on 40 Verified Reviews

3.4 out of 5
90% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

comfort to stay

Posted 16 Nov 2020 on Hotels
Neat and clean room
Comment from Hotel Management
17 Nov 2020 by General Manager, Hotel Management
Dear Sir/Madam, Thank you for choosing us as your second home away from home when you come to Samarinda. We are delighted to understand that you had pleasant stay with us. It is an honor for us able to provide you with excellent facilities and services. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Stay safe, stay healthy! Sincerely Yours, General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Mar 2020 on Hotels
3 out of 5
by A verified traveler

Not Value for Money

Posted 15 May 2019 on Hotels
The front Desk Staff was not upto the mark, very very slow, incommunicable. Rooms have small issue of curtains not closing completely on the sides due to structural defect. The breakfast lay was not to the standards of other Swiss Bel Hotels where I have stayed. The staff in the Swiss Cafe was more interested in talking amongst themselves instead of looking after the guests.
Comment from Hotel Management
22 May 2019 by General Manager, Hotel Management
Dear Bapak Sanjay, We would like to thank you for choosing our hotel as your preferred second home at Samarinda City. Please accept our deepest apologise for all the inconvenience you had during your stay with us. However, we would like to thank your feedback because no one can tell us better than our guests. We will take prompt action on it and ensure you shall provided with pleasant experiences when you come back. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager
4 out of 5
by A verified traveler

Posted 26 Apr 2019 on Hotels
Hotel wifi was very poor. The price also quite expensive, but i have to admit they have very good facilities.
Comment from Hotel Management
30 Apr 2019 by General Manager, Hotel Management
Dear Bapak Sulung, First, we would like to thank you for choosing us as your preferred second home away from home. We apologise for the inconvenience you had with our Wi-Fi internet connection. We value your feedback to help us improve and serve you better on your next arrival. We are looking forward to having you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager
1 out of 5
by A verified traveler

Posted 18 Mar 2018 on Hotels
Comment from Hotel Management
1 Jul 2019 by General Manager, Hotel Management
Dear Bapak/Ibu Liu, Thank you for choosing us as your preferred second home away from home when you come to visit Samarinda. Please accept our deepest apologies for any inconvenience you had when you stayed with us. We would like to hear more from you therefore we could improve to meet your expectations. We are hoping to welcoming you back again to Swiss-Belhotel Borneo Samarinda in the near future! Sincerely Yours, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from SGP

Short walk to connecting mall

Posted 2 Dec 2017
Typical 3* hotel in Samarinda. Nothing to faze about. Decent breakfast & fitness centre.
Comment from Hotel Management
6 Dec 2017 by General Manager, Hotel Management
Dear Sir/Madam FDW, First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home while staying in Samarinda. We value your feedback and reflecting on our weaknesses to be a better four star hotel to meet your expectation. We appreciate for your feedback, because no one cal tell us how to do better other than our guests. We hope you will come again and experience amazing moments while staying with us and see how we do improvements. We are looking forward to welcoming you soon at Swiss-Belhotel Borneo Samarinda. Warm Regards, The Management
3 out of 5
by A verified traveler

Hotel staff are not friendly

Posted 8 Dec 2016 on Hotels
not good value hotel
Comment from Hotel Management
19 Dec 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking your time to give us feedback. we are very sorry that you unhappy during your stay at our Hotel, We will work hard to do our best.
3 out of 5
by A verified traveler

Comfortable stay but bathroom not clean

Posted 23 Feb 2016 on Hotels
We enjoyed our 1 Night stay at Swiss-bel. The bed was very comfortable! The bathroom was just not clean enough, lots of mould that looks like it has never been scrubbed. Breakfast was good also.
Comment from Hotel Management
6 Oct 2016 by General Manager, Hotel Management
Warmest Greetings from Swiss Belhotel Borneo Samarinda Thank your for taking the time to review your stay with us, and choosing us as your "home away from home" We are happy to hear that you enjoyed the food and beverage services during your stay and that the new spring beds that we have just placed in all our rooms where to your your liking. We will always try to improved our Service to make our guest satisfied. Thank You We hope to welcome you back soon
4 out of 5
by Trimanto from Jakarta

Err

Posted 9 Sep 2015 on Hotels
Quite comfortable. Did not expect bed sheet still being used with some dried snots stucked there.
3 out of 5
by A verified traveler

Not a bad hotel to stay in for business trip.

Posted 4 Jun 2015 on Hotels
The hotel is getting old need major improvement for its rooms. However, location is close to an old shopping center too, SCP (Samarinda Central Plaza).
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