Ratings based on 4 Verified Reviews

2.8 out of 5
4.2 Room cleanliness
2.5 Service & staff
4.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 19 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Ibis Samarinda, Hotel Management
Dear Mr. Hussein,Greetings from Ibis Samarinda, Thank you so much for the rating given to us. We appreciate it so much.We are looking forward to greet you back on your next visit at ibis Samarinda.Best regards,Seto MarsonoGeneral Manager
1 out of 5
by A verified traveler

Posted 19 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Ibis Samarinda, Hotel Management
Dear Mr. Hussein,Greetings from Thank you so much for the rating given to us. We appreciate it so much.We are looking forward to greet you back on your next visit at ibis Samarinda.Best regards,Seto MarsonoGeneral Manager
4 out of 5
by A verified traveler from Manchester

Posted 28 Aug 2023
The room we were assigned at check in had a strong damp smell so I asked for a different room. The reception staff were happy to oblige, although they took the precaution of having so much air freshener sprayed in the second room it was difficult to breathe, let alone assess whether this room was also damp! We had to prop the door open and wait outside for 10 minutes until the smell subsided! Fortunately it was fine. After a shaky start, the rest of our three-night stay was pretty uneventful. Breakfast was decent. Wi-Fi ok. Gym had just about enough equipment for a workout. Didn’t use the pool area as there were lots of kids around on the Saturday and they seemed to be doing maintenance on it on the Sunday. Overall I was happy with my stay.
5 out of 5
by A verified traveler

Posted 2 Jun 2020
Comment from Hotel Management
7 Jun 2020 by Yovita, Hotel Management
Dear Lovely guest. Warmest greetings from Mercure Ibis Hotel Samarinda. Thankyou for your good comment of our hotel. It is really an appreciation for us. I will share your feedback to our team, and hope we can serve you better for your next coming. Thankyou Regards, Yovita Reservation Spv