Ratings based on 199 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Aug 2024
Due to a mix up we stayed at Azura but the staff was extremely friendly and helpful and went out of their way to ensure we had a good trip. The food was excellent and we had different options each night! Overall a great experience
by A verified traveler
Posted 22 Apr 2024 on Hotels
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 29 Feb 2024
The resort was fine and the people were nice but the food is the worst we've ever had at an all-inclusive. We all got so sick, not sure if it was the food or water. The food was never really hot. They made omelets in the morning and used so much Pam cooking spray. The rice and pasta was never fully cooked. Breakfast was supposed to be at 7am but they were never ready and it took forever to get coffee.
by A verified traveler from Providence
Posted 17 Feb 2024
Wonderful location with easy access to beautiful beach. Property is very nice and rooms are nice--although they could stand a few minor "extras". Pool is very nice. Food needed improvement--limited choices, not great quality although pineapple and watermelon was abundant and delicious.
by A verified traveler
Do not recommend.
Posted 16 Feb 2024 on HotelsWe would not stay here again. Check in took forever and the staff was getting complaints right and left. This is not an all inclusive as advertised. No coffee or coffee maker in room. No phone. No drink glasses. Nothing in minifridge. If you wanted a bottle of water you had to buy it at the gift shop. Buffet was terrible and dirty dishes everywhere. One of the guests even started bussing tables to try and help out the staff I guess. Alcohol for mixed drinks was the cheapest, in plastic bottles… liquor we had never heard of…
Just an overall disgusting environment with less than friendly staff. Shame on this hotel.
by A verified traveler
Posted 1 Feb 2024
Very misleading and incorrect information in the description on their website. They reuse dirty glass cups and plastic cups for drinks at both bars. Only one buffet style restaurant that was very unsatisfying. The property reeks of sewer. The staff were friendly, but slow with their service. The gift shop was incredibly overpriced. Overall, just not a place I would recommend to spend a vacation.
by A verified traveler
Posted 6 Jan 2024
Resort is right by the beach yes - but so limited only 1 restaurant/buffet for every meal. Wet bar wasn’t open majority of the day. No in house entertainment as much. And our rooms had no telephone to call front desk or for support. And 1 pool
by A verified traveler
Posted 29 Dec 2023
Bad experience, avoid if you can.
Definitely not 4 star, the hotel is not maintained, rooms are smelly, light not working, clotted sink, dripping water as shower. The entrance picture is very nice but all for the new facility being developed next door, the villa playa Samara is let with poor maintenance, cheap foods and cocktails “all inclusive”, almost empty buffet, garden not maintained, feels like a let down facility. The beach and view is very nice which makes the experience even more disappointing. This might have been a nice spot some time ago but let to decline, I’m surprised it is offered by Air Canada, it must leave a feeling of being trapped in a location not worth $500 to $600 and feeling to be ripped-off.
We could leverage our stay by going out to other places but it was not the plan for all inclusive villa.
by A verified traveler
Posted 22 Dec 2023
Clean property and nice beach access.
