Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
It was clean and walkable go anywhere you need to be.
Comment from Hotel Management
18 Dec 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Diana, Thank you very much for your kind review.We are genuinely thrilled that you appreciated the impeccable cleanliness, our prime location, the condition of our hotel, the service we provide, and the amenities available in your room. Our team strives to maintain the Wyndham Grand Salzburg Conference Center as a modern oasis amidst the baroque splendor of Salzburg, offering a place of comfort and elegance for our valued guests like you. With our hotel's central location, just a short walk from a variety of local attractions and public transport options, we're delighted to hear that our guests can easily explore the charm and history that Salzburg has to offer.It is our pleasure to know that the condition of the hotel met your expectations, reflecting our commitment to providing a superior experience. Additionally, we take great pride in our service standards and are always pleased when they contribute positively to our guests' stays.It would be a pleasure to welcome you back. Best wishes,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 11 Dec 2024
This is a bad hotel. Did not honor our two-bed reservations in four separate rooms, and wasn’t interested in assisting, explaining, or compensating when we told them of the error. Adult family members who should not be sharing beds with one another were asked to do just that. Each room comes with exactly 2 limp pillows, 2 threadbare bath towels, a squeeze bottle of shampoo/shower gel combo affixed to the bathroom wall, and a TV with no signal.If you request housekeeping services, they just pull the comforter up on your bed and walk out - they don’t replenish toilet paper, glasses, or towels or empty trash cans. This is a poorly managed hotel filled with apathetic staff who are bad at their jobs.
Comment from Hotel Management
12 Dec 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Monica,Thank you for your feedback,We regret to hear about the difficulties you encountered regarding your room reservation and the subsequent service you received. We strive to provide accurate bookings and comfortable accommodations for all our guests, and it seems we fell short during your visit. Our intention is to offer a seamless and enjoyable experience, and we apologize that we did not deliver on this occasion.Furthermore, it is concerning to learn of your disappointment with our housekeeping services. We typically pride ourselves on maintaining high standards of cleanliness and amenities replenishment, and it is clear that we did not meet these standards for your stay. Please accept our sincere apologies for any inconvenience this may have caused.Additionally, we understand how crucial attentive and caring service is to the overall guest experience. We are truly sorry if you felt that our staff did not exhibit the empathy and professionalism we are known for. This is not indicative of the level of service we aim to provide, and we will ensure that this is addressed with our team.Despite the issues you faced, we are thankful that you noted the condition of our hotel positively. We are committed to maintaining our facilities to a high standard and are glad that this aspect met your expectations.We hope to welcome you again in the future. Best wishes,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 6 Dec 2024
Nice hotel to stay and very convenient place.
Comment from Hotel Management
11 Dec 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Guest, Thank you for this great review.We are really pleased we met your expectations.We look forward to welcoming you back soon. Kind regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 5 Dec 2024
Very nice place to stay.
Comment from Hotel Management
11 Dec 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Wanda, Thank you very much for your kind review.We are overjoyed that you found our rooms impeccably clean, reflecting our dedication to providing a spotless and welcoming environment for all our guests. It is wonderful to hear that the condition of our hotel met your expectations, showcasing our commitment to maintaining a modern and comfortable setting. Additionally, we are thrilled that you received exemplary service from our team, who strive to ensure every guest enjoys a memorable and seamless stay at the Wyndham Grand Salzburg Conference Center.It would be a pleasure to welcome you back. Best wishes,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 2 Dec 2024
Perfect location close to the train hub. The staff was friendly and the room was clean and comfortable! We were able to walk to the main attractions of this gorgeous city
Comment from Hotel Management
2 Dec 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Monica, Thank you very much for your kind review.It is heartwarming to hear that your stay with us was so enjoyable.We are thrilled that you found the proximity to the train hub convenient and that our team's hospitality contributed to your positive experience. It's wonderful that you appreciated the cleanliness and comfort of our accommodations, reflecting our commitment to providing a welcoming and pristine environment. Additionally, knowing that you could easily explore the beautiful attractions of Salzburg from our central location is gratifying for us.It would be a pleasure to welcome you back. Best wishes,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 17 Nov 2024
Location is very convenient for an early train as it’s quite close but not as close to the touristy area as one would hope. The services are only three stars as I requested additional pillows which never came and housekeeping came into the room twice during our stay while we were in the room which woke us up.
Comment from Hotel Management
18 Nov 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Conor, Thank you for taking the time to share your review.We are pleased that you found our location convenient for catching an early train and appreciated the cleanliness and condition of our hotel, along with the room amenities we provide.However, we deeply regret that we fell short in delivering the complete satisfaction we aim for, particularly regarding the service you received and the housekeeping interruptions that occurred. We empathize with your discomfort and are reviewing your comments to ensure our usual high standards going forward. In addition, while we understand that our distance from the tourist area was not ideal for your preferences, we hope the central Salzburg location provided benefits for your overall stay.Finally, it is great that you liked the amenities in our rooms, such as the soundproof windows, air conditioning, and the additional comfort provided by our modern design. We strive to create a restful and enjoyable environment for all our guests.We hope we will have the opportunity to see you again in the future. Best regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 1 Nov 2024
Close to main station. Easy to drop bags and go from station. Staff very friendly. Room clean and comfortable. Does get warm though as no AC on in the cooler months and temp was high for end of October.
Pool nice but small. Plenty of towels available. Would definitely stay again.
Comment from Hotel Management
2 Nov 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Emily, We would like to thank you for this review about your recent experience in our hotel.We are thrilled to hear that your stay with us was enjoyable overall.We are delighted that you found our location convenient for your travels, and that you appreciated the ease of dropping off your bags. It's wonderful to know that our team's friendliness contributed positively to your experience, and that you found your room to be both clean and comfortable.However, we apologize for any discomfort caused by the room temperature during your stay. Our individually controlled air-conditioning is available to ensure our guests' comfort throughout the year, and we regret if this was not sufficient for your needs during the unseasonably warm weather.Nonetheless, we are pleased that you enjoyed our pool facilities and the availability of towels. Finally, we are glad that our proximity to the train station was a highlight for you, providing convenience for all your travel needs.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 31 Oct 2024
It’s one big construction site inside the hotel and outside. If you enjoy the blissful sound of a Jack hammer and excavator at 7am, you will love this place. The rooms are also set to about 26 degrees with no option to cool them.
Comment from Hotel Management
1 Nov 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Thomas, Thank you for taking the time to share your review.The tranquility of our guests is a top priority, and it is clear we missed the mark during your stay. We understand that the disturbance caused by the construction was not conducive to the peaceful retreat we aim to provide. We also acknowledge your discomfort regarding the room temperature. Although our rooms are equipped with individually controlled air-conditioning, it seems we failed to meet your expectations in this regard. We are looking into this matter to ensure our future guests do not encounter a similar inconvenience. We are disheartened to learn about your dissatisfaction with the cleanliness of your room and the overall condition of the hotel. Please accept our sincere apologies for not providing the high standard of hospitality we strive for. Regarding the service you received, we are dedicated to offering exceptional care, and it seems we fell short. We take your feedback seriously and will be addressing these issues with our team to improve our guest experience.We hope we will have the opportunity to see you again in the future. Best regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 27 Oct 2024
The hotel was very hot and we had to leave our window open. Keys had to be rekeyed which meant down 6 stories and long walk back to desk. Extra Pillows also had to be retrieved from the front desk. Very Convenient to train. Not a great area, but we were safe.
Comment from Hotel Management
28 Oct 2024 by Ihr Team vom Wyndham Grand Salzburg Conference Cen, Hotel Management
Dear Nancy, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the proximity to the train, ensuring convenient travel for our guests, and that you felt safe during your stay with us. It is wonderful to hear that you found our room cleanliness and hotel condition to your satisfaction.However, we are sorry to hear about the inconvenience you experienced with the temperature in your room and the issue with rekeying your keys. We understand that having to retrieve extra pillows from the front desk was not ideal, and we take note of these aspects to enhance our guest experience. Additionally, we are equipped with soundproof windows that can be opened completely, providing guests with the option of fresh air, while maintaining peace and tranquility in their rooms.Finally, we are pleased to note that our central location contributed positively to your visit, allowing you to enjoy the historical and cultural offerings of Salzburg with ease. We continuously strive to provide superior service and accommodation, and your insights are invaluable to us in this endeavor.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
by A verified traveler
Posted 8 Oct 2024
Construction was loud in the morning near executive suite upgrade.
Comment from Hotel Management
9 Oct 2024 by Ihr Team vom Wyndham Grand Salzburg, Hotel Management
Dear Lilia, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the service provided by our dedicated team, as well as the cleanliness of your room during your stay with us. Your comfort and satisfaction are always at the forefront of our priorities, and it is great to know that these aspects met your expectations.However, we apologize for the inconvenience caused by the construction noise near your executive suite. We understand that peace and quiet are important for a relaxing stay, and regret that this disturbance impacted your experience. Nonetheless, we are pleased to provide modern conference facilities, and a central location, ideal for both business and leisure guests. Finally, we are pleased that the room amenities enhanced your visit. Our aim is to ensure all our guests enjoy a comfortable and memorable stay, taking advantage of our contemporary design and superior services.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Wyndham Grand Salzburg Conference Centre
