Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Helpful staff
Comment from Hotel Management
6 Dec 2024 by Evan, Night Audit, Hotel Management
Thank you for your perfect 5-star review! We're delighted to hear that our staff was able to help you and enhance your experience. Your feedback means a lot to us.Best regards
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
6 Dec 2024 by Evan, Night Audit, Hotel Management
Thank you for your perfect 5-star review! We’re thrilled to hear that you had an excellent experience with us. Your feedback is greatly appreciated and inspires us to continue providing outstanding service.Best regards
by A verified traveler
Posted 5 Oct 2024 on Hotels
Comment from Hotel Management
17 Oct 2024 by Evan, Night Audit, Hotel Management
Thank you so much for your amazing review! We're thrilled to hear that you had a perfect stay and that everything met your expectations. Your feedback is incredibly motivating for our team, and we can't wait to welcome you back for another exceptional experience. Warm regards,
by A verified traveler
Posted 22 Aug 2024
Mercure Salzburg City is a great hotel and I would stay again.
The staff are super friendly, the hotel is well located (only 12 - 15 mins leisurely walk from the Makartsteg Bridge that crosses the Salzach), the rooms are spacious and clean, and the beds comfortable.
The only disappointment was that the complementary bottles of water (2) in the fridge are not replaced each morning.
So regardless of a single or multiple night stay, you get the two bottles.
That doesn't make sense. If I book one night, I get the same as someone staying longer?
Mercure management team: if you are going to provide water (which I really appreciated), then please make it consistent and fair.
If I had known, I'd have bought water on my way back to the hotel on the second night. Buying your water at reception costs more than 3x the price in Spar!
Comment from Hotel Management
4 Sep 2024 by Evan, Night Audit, Hotel Management
Thank you for your detailed review and for choosing Mercure Salzburg City! We’re delighted to hear that you enjoyed our friendly staff, convenient location, and comfortable rooms.We appreciate your feedback regarding the complimentary water bottles. Your comments are valuable to us, and we will certainly consider them as we strive to improve our services. We apologize for any inconvenience this may have caused during your stay.We look forward to welcoming you back in the future and providing an even better experience.Best regards,Your Mercure Salzburg City Team
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
4 Sep 2024 by Evan, Night Audit, Hotel Management
Thank you so much for your perfect review! We’re thrilled to hear that you had an exceptional stay with us. Your kind words mean a lot to our team, and we’re delighted that we could provide you with a memorable experience. We look forward to welcoming you back soon!Best regards,The Hotel Team
by A verified traveler
Posted 18 Aug 2024 on Hotels
Not a great hotel. The staff don’t want to be there. The hotel was loud. The whole stay was pretty irritating. I would not stay here again
Comment from Hotel Management
4 Sep 2024 by Evan, Night Audit, Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. We take your comments seriously and will address the issues you mentioned with our team to improve our services. We hope you might consider giving us another chance in the future to provide you with a better experience.Best regards,Your Hotel Team
by A verified traveler
Posted 2 Aug 2024
Great place
Comment from Hotel Management
4 Sep 2024 by Evan, Night Audit, Hotel Management
Thank you so much for your perfect review! We’re thrilled to hear that you had an exceptional stay with us. Your kind words mean a lot to our team, and we’re delighted that we could provide you with a memorable experience. We look forward to welcoming you back soon!Best regards,The Hotel Team
by A verified traveler
Posted 29 Jul 2024
Great location close to the train station, Mirabel gardens and hop on hop off bus in walking distance. We ate in the restaurant every night, meals were well priced and amazing.The staff were a great help with our questions. Thank you Toth for the great service you provided in the restaurant, you must try the Wien as schnitzel!
Comment from Hotel Management
1 Aug 2024 by Laszlo Toth, Hotel Management
Dear Barbara,Thank you very much for your review! We are very happy that you enjoyed your stay at us and were satisfied with the restaurant. I will forward your message to the corresponding staff members.We are glad that you chose our hotel and hope to see you again!Best regards,Laszlo TothNight audit
by A verified traveler
Book somewhere else
Posted 18 Jul 2024 on HotelsBathroom was dirty mouldy shower. Very outdated. Carpets stained
Wall marked and in need of paint.
Air conditioning was not working
Comment from Hotel Management
19 Jul 2024 by Evan, Night Audit, Hotel Management
Thank you for your feedback. We’re truly sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that we fell short in your case. We appreciate you bringing these matters to our attention and will address them immediately. We hope to have the chance to welcome you back and provide a much-improved experience.Warm regards
by A verified traveler
Posted 15 Jul 2024
The staff was courteous and helpful.
Comment from Hotel Management
19 Jul 2024 by Evan, Night Audit, Hotel Management
Thank you for your kind words! We’re delighted to hear that our staff was courteous and helpful during your stay. Providing excellent service is our top priority, and it’s wonderful to know we met your expectations. We look forward to welcoming you back soon and making your next visit even better!Warm regards
