Ratings based on 958 Verified Reviews

4.4 out of 5
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 1 Dec 2024
The hotel was comfortable and clean and right next door to the station which was great for us. It was about a 15-20 minute walk to the heart of the old town, but closer to the Mirabelle palace and gardens. There were two things wrong with this hotel, one which probably could not be helped. On our last morning the fire alarm went off at 7.35am and the hotel had to be evacuated. There was no explanation as to what the problem was and everyone was allowed back in after 5-10 minutes, but it disrupted everyone’s sleep/ getting up time. The biggest problem for me was that our room was boiling hot. We turned the thermostat down as low as it would go, but it made no difference. Eventually we resorted to leaving the window open throughout the day, and for part of the night ( even when it was freezing outside). And even that only brought the room down to acceptable levels. It never actually felt cool. I know it was the end of November, but it is not healthy or environmentally friendly to have a hotel which is heated to sauna levels. The heat apart, the hotel was exactly what we needed for a short visit to Salzburg and I would recommend it to anyone who enjoys walking around.
Comment from Hotel Management
3 Dec 2024 by Author, Hotel Management
Dear Guest, thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again. We are looking forward to seeing you! Your H-Hotels team Stefanie Bergforth - Online Reputation Manager
5 out of 5
by A verified traveler from Cheshire

Posted 27 Nov 2024
Nice location
Comment from Hotel Management
29 Nov 2024 by Author, Hotel Management
Dear Joe, Thank you for your positive review that you have written for our H+ Hotel. We are pleased that you had a nice and pleasant time with us and hope to welcome you again soon in beautiful Salzburg. Your H-Hotels team Stefanie Bergforth - Online Reputation Manager
3 out of 5
by A verified traveler

Posted 24 Nov 2024
The heater in the room is not working, so I need to use a small, very noisy portable heater to stay warm.
Comment from Hotel Management
29 Nov 2024 by Author, Hotel Management
Dear Chihan, Thank you for your feedback. We apologize for the inconvenience you experienced with the heater in your room. We understand how important comfort is, especially when it comes to temperature control, and we regret that this was not up to standard during your stay. Please be assured that we will investigate the issue with the heating system to prevent future occurrences. In the meantime, if you ever experience a similar issue, feel free to reach out to our front desk, and we will do our best to resolve it promptly. Thank you again for bringing this to our attention. Best regards, Your H-Hotels Team Stefanie Bergforth – Online Reputation Manager
4 out of 5
by A verified traveler

Posted 18 Nov 2024
Look no further if you plan to catch the train.
Comment from Hotel Management
24 Nov 2024 by Author, Hotel Management
Dear Guest, Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon! Your H-Hotels team, Stefanie Bergforth - Online Reputation Management
3 out of 5
by A verified traveler

Posted 16 Nov 2024
Wi-Fi was too slow to send pictures.
Comment from Hotel Management
20 Nov 2024 by Author, Hotel Management
Dear Sehyon, Thank you for your feedback. We apologize for the inconvenience you experienced with the Wi-Fi speed. We will look into this matter to ensure a faster and more reliable connection for future stays. We hope to welcome you back soon. Best regards, Your H-Hotels Team Stefanie Bergforth – Online Reputation Manager
3 out of 5
by A verified traveler

Posted 7 Nov 2024
Right next to the Salzburg HBF. If possible get the odd number rooms so that you won’t face rail tracks and hear noises. Walkable to old town center. Room is small but clean. Only complaint is: dirty carpet
Comment from Hotel Management
12 Nov 2024 by Author, Hotel Management
Dear Yun, Thank you for your feedback and for staying with us! We are glad to hear that you appreciated our location and the cleanliness of the room. We also value your comment about the carpet, and we will address this issue promptly to ensure a more comfortable experience for future guests. We hope to welcome you again soon! Best regards, Your H-Hotels Team Stefanie Bergforth – Online Reputation Manager
4 out of 5
by A verified traveler

Posted 29 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,Thank you for taking part in our survey and for giving us such a good rating for our Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon.Your H-Hotels team
4 out of 5
by A verified traveler

Posted 26 Oct 2024
Thanks for asking.
Comment from Hotel Management
3 Nov 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,Many thanks for your wonderful review, which made the entire team very happy. It's great that we were able to convince you of our Hotel and that we hope to continue to convince you in the future. We wish you all the best until then.Your H-Hotels teamStefanie Bergforth - Online Reputation Manager
4 out of 5
by A verified traveler from Windermere

Posted 25 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Liebe Isabel, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels
4 out of 5
by A verified traveler

Posted 24 Oct 2024
Facility is pretty new. House keeper did not properly wash &clean the used glass cup in the table. We stayed in 5 rooms as a group of 10 people. 4 of 5 rooms stayed on 2nd floor. None of the 4 rooms cleaned the glass cup properly. The house keeper ruined the credit of all others good performance of the hotel.
Comment from Hotel Management
3 Nov 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Guest,Many thanks for your wonderful review, which made the entire team very happy. It's great that we were able to convince you of our Hotel and that we hope to continue to convince you in the future. We wish you all the best until then.Your H-Hotels teamStefanie Bergforth - Online Reputation Manager
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