Ratings based on 597 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Great view of the mountains and the castle
Comment from Hotel Management
4 Nov 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Veera, we are grateful for your positive feedback concerning the splendid view of the mountains and the castle. We are pleased to hear that you had an enjoyable stay with us. With best regards, Jens Hennemann General Manager
by A verified traveler
Posted 2 Nov 2024
Good Lokation, very good Breakfast
Comment from Hotel Management
4 Nov 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Jitka, thank you for emphasizing our excellent location and the quality of our breakfast. We are pleased to hear that you enjoyed your stay with us. Best regards, Jens Hennemann General Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Celia, Thank you for your positive rating. We are delighted to hear about your experience. Best regards, Jens Hennemann General Manager
by A verified traveler
Posted 24 Oct 2024
This hotel is conveniently close to the train station and an easy walk to Mirabellplatz and there is a lovely lady working in the bar area. But this is not a prime property! I reserved what I thought would be a good-sized normal hotel room. But the room is really shaped more like a dormitory room with the bed shoved against the wall. No room for a bedside table. The carpet in my room had two large stains, the one towel provided had brown stains splattered over most of it and it was very thin and worn. Bath amenities include a combination shampoo/body wash product and hand soap at the sink. That’s it. Curtains are not blackout so there’s quite a bit of light at night. I will say rooms are quiet at night and with some perseverance you can get the thermostat to cooperate and give you a cooler room. Even in October the room was very warm, especially for the comforter on the bed. The bed is quite firm with no cushion but not uncomfortable. Breakfast on the top floor is standard hotel continental fare in Europe. It’s not a bad hotel, but more than one or two nights might be too much without a bit more to offer guests. The hotel advertises evening food/snacks, but they are pretty limited. There is no kitchen in the bar area, so you get a microwaved dish. I did have the chili and it was really good, but the price was a tad bit high for tinned food. Staff is courteous and helpful. Trend Austria is decent basic lodging with no pretense to luxury.
Comment from Hotel Management
25 Oct 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Jean,We acknowledge with gratitude your extensive feedback on your recent stay at Austria Trend Hotel Europa Salzburg. We are pleased to learn that you found our location convenient and enjoyed the service rendered by our staff, particularly the charming lady in the bar area. Your observations regarding the room conditions have been duly noted, and we sincerely apologize for any inconveniences experienced. Please be assured that we will promptly address the issues raised to elevate the overall guest experience. Our aim is to ensure a comfortable stay for all our guests, and we regret not meeting your expectations on this occasion. Your insights concerning the facilities and dining options are invaluable to us, and we will carefully consider them for future enhancements. We look forward to the opportunity to welcome you back and present the positive changes we are implementing.Best regards,Jens HennemannGeneral Manager
by A verified traveler
Posted 13 Oct 2024
Lovely hotel and a good location for station and walkable to the city - Would certainly recommend
Comment from Hotel Management
14 Oct 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Michael, Thank you for your kind words regarding our beautiful hotel and its convenient location. We are pleased to hear that you enjoyed your stay. We are looking forward to welcoming you back in the future. Best regards, Jens Hennemann General Manager
by A verified traveler
Posted 8 Oct 2024
Overall good. One unfriendly staff member. Very,very slow lift.
Comment from Hotel Management
14 Oct 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Alphonso, thank you for your feedback. We apologize for the inconvenience caused by the slow elevator and the unfriendly staff member. Your comments will be shared with our team for improvement. Best regards, Jens Hennemann General Manager
by A verified traveler
Posted 1 Oct 2024
Close to train station and easy to walk to main area.
Comment from Hotel Management
2 Oct 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Kristine,Thank you for emphasizing our convenient location near the train station and the city center. We are pleased that you had a pleasant stay with us.Best regards,Jens HennemannGeneral Manager
by A verified traveler
Posted 21 Sep 2024
Mold, hair in bathroom. Shower and sink didn’t drain. Deactivated room key after one night, had to go to front desk… 14 th floor. One elevator
Comment from Hotel Management
23 Sep 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Theresa, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is crucial, and we will address these issues promptly. We appreciate your patience and understanding. Best regards, Jens Hennemann General Manager
by A verified traveler
Posted 20 Sep 2024
Property is very dated and not well maintained! Asked for late check-out and was given late check-out. We I did go to check-out, they advised that there was a $10 euro charge for late check-out. I was not advised when I asked for a late check-out that there was a fee! Very poor customer service!
Comment from Hotel Management
23 Sep 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Aaron, thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We will address the issues you raised regarding the maintenance of our property and miscommunication regarding the late check-out fee with our team. Your comments are valuable to us as we strive to improve our services.Best regards,Jens HennemannGeneral Manager
by A verified traveler
Posted 19 Sep 2024
very close to the train station; great view; nice large rooms
Comment from Hotel Management
20 Sep 2024 by Austria Trend Hotel Europa Salzburg, Hotel Management
Dear Suchitra, thank you for emphasizing our convenient location near the train station, great views, and spacious rooms. We are delighted that you enjoyed your stay with us. Best regards, Jens Hennemann General Manager
