Ratings based on 624 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Fantastic hotel in the old town. Great location that is walking distance to museums, theatres, christmas markets, shopping, cafes and restaurants. Room was a good size, clean and comfortable. Design and decoration of the room and hotel was very nice. It was a bit hectic finding a spot to pull over to check in and take in our bags as this is a very busy area. Staff were very friendly and helpful. Parking is in a public garage up the street but the staff hepled guide us. Hotel gives a decent discount on the parking fee.
Overall, 5 stars. Would definitely stay here again.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler from NEW HYDE PARK
Posted 3 Nov 2024
Ok, nice location, great Breakfast options, and great internet access. Room was small, and no desk or Fridge, made it very-very hard to work from it.
The biggest drawback was reception was unhelpful, for simple requests, not what one expects from a 4 star hotel.
Now I know the location is very-very good, but the room was down right tiny and the lack of a desk and fridge made far less enjoyable than it could have been, there was not even a chair. I was a single in a double room, but 2 people could not have been comfortable in the space as I was unable to even unpack a single bag.
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 24 Oct 2024
Perfect location Great service good restaurant
by A verified traveler from Jonesboro
Posted 21 Oct 2024
Staff were friendly and helpful. The location is fantastic!
by A verified traveler
Posted 18 Oct 2024
needed to depart early for Florida to deal w hurricane Milton.. I asked for an exception due to a natural disaster re: my deposit .. and this hotel said NO! This has happened a few times in the past and every time the hotel understood the change in plans and did not charge me for a room i never showed up for AWFUL POLICY DO NOT STAY HERE !!! The more I dig, the more things re: customer service I am finding out AWFUL ENJOY MY MONEY FOR NOTHING YOU will NEVER see me ever try to stay in any hotel owned by this company
by A verified traveler
Posted 14 Oct 2024
This space is beautiful!!! We had a studio room and it felt like an adventure going through the different halls and stairwells in the historic old building! Our room was quiet, clean, and extremely comfortable! The location was incredible in relation to sites we wanted to see, with gorgeous walks to the sites. Many good options nearby for food, again within easy walkable distance. We will definitely stay here again if/when we return to Salzburg!
by A verified traveler
Posted 8 Oct 2024
This hotel would be my "go to" if I ever return to Saltzburg.
My only critique would be the parking situation. They do not really have valet service. We left our vehicle at the front door when we arrived and it eventually got put into a parking lot. When we were ready to leave, they had to pull someone from the kitchen to retrieve our car!!! Really?
by A verified traveler
Posted 8 Oct 2024
Beautiful boutique hotel in perfect location. Great restaurant and overall ambience. Highly recommend.
