Ratings based on 40 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jul 2019
This property is closed. They took our reservation via Expedia but when we showed up we found it under construction. Added stress to an otherwise wonderful trip to Trinidad.
by A verified traveler
Poor service and dodgy management
Posted 13 Feb 2019 on HotelsStay away from this hotel. They did not honor a reservation that had to be changed due to theno ky road leading to the hotel being flooded and impassable
Comment from Hotel Management
19 Feb 2019 by Marketing Department, Hotel Management
Dear Guest,
Thank you for your review.
Kindly email all supporting documents to support your claim and we will contact you to have the issue resolved.
by A verified traveler
Posted 11 Feb 2019
Salybia is a great get away, I really enjoyed my time there, we were looking for somewhere to get away, and escape from the work and stress. It definitely served that purpose.
The drive there is nice and relaxing, the place is semi under renovation when we were there, but it not take away from our enjoyment.
The kids loved the pool and I must say the chef is quite good as well.
Comment from Hotel Management
12 Feb 2019 by Marketing Department, Hotel Management
Dear Guest,
Thank you for visiting Salybia Nature Resort & Spa.
We appreciate your review and do hope you will visit again.
Thank you
Marketing
Thank you
by A verified traveler from Trinidad
Posted 19 Jun 2018
Scenic hotel/resort on a quiet beach with a nice river nearby as well, its actually walking distance! Air-condition could use a replacement, breakfast was ample and tasty.
Comment from Hotel Management
21 Jun 2018 by Salybia Nature Resort & Spa, Hotel Management
Dear Guest,
Thank you for your feedback and we do hope you come again.
by A verified traveler
Not worth the price
Posted 12 Jun 2018 on HotelsWay overpriced for the quality of this hotel. Rooms are badly in need of improvements. Walls are dirty, paint is chipping, bathroom is grungy. Linens were decent. Staff is friendly enough but information seemed to get lost whenever I tried to make arrangements. Food was divine but you are limited to only the restaurant on the premises, which is full of local Trinidadian families only. No bars or restaurants outside the premises to enjoy. Beach cannot be swam in. Pool has cheap plastic lounge chairs with no padding. Grounds and views are lovely but that's about all the redeeming qualities this place has to offer.
Comment from Hotel Management
25 Jun 2018 by Salybia Nature Resort & Spa, Hotel Management
Dear Guest,
Thank you for your review .
Please note Management is currently working to improve all aspects of your review. We do hope you come again.
by A verified traveler from Trinidad
Posted 14 May 2018
The hotel has good infrastructure but seems poorly run...a few minor improvements would have made a big difference.
It's a cash only establishment - something that guests should be informed of prior to arrival. I was not.
Bottled water should, if not provided, be available for sale. The tap water was visibly cloudy the entire weekend.
Food is not available after 10pm from the restaurant nor in the entire village. The front desk advised the closest available food for purchase is an hour away in Sangre Grande. Perhaps inform guests of this on your page so they can be better equipped.
The receptionist i spoke to on the phone did not seem interested in answering my questions and the sounds of her text messages could be heard in the background...a little more professionalism perhaps.
The bar claimed to be open until 10pm...at 5pm on a Saturday (in which all rooms were booked) the bartender packed up the bar and never returned. On the Sunday it was never opened.
The buffet breakfast featured a few dishes (mostly local dishes) and whilst I found it tasty a lot of guests were upset with the lack of options.
My room was in the main building and was acceptable however some of my party had a standard room in the villa that came equipped with 3 cockroaches (at least 3 that were seen 🙁)
Overall the experience was adequate.
Comment from Hotel Management
10 Jul 2018 by Salybia Nature Resort & Spa, Hotel Management
Dear Guest,
Management is working on having the issues resolved.
by A verified traveler from UK
Poor value for money
Posted 27 Mar 2018On the positive side, the staff here are delightful,willing and polite. The food is ok and there is a reasonable selection, but not a gourmands delight. The gardens are very pretty and the views and wildlife are what you would expect in the more rural parts of the Caribbean. However, there is nothing ‘De-luxe’ about this hotel ( which is how our rooms were described on booking). The furniture is cheap,old and tatty, we had broken and rusting light fittings etc.There is no hairdryer, room safe or coffee making and there is no hot water in the evening for the shower. You have to give your key to reception if you want the room cleaned. The air-con is efficient and noisy, it runs all night and a plastic notice stuck to the wall instructs you not to change the settings. The pool is ok but the water fall in the photos is not running, the poolside shower room is not pleasant and some of the loungers are broken and the cushions are old and in places torn and grubby. I appreciate this is not the UK and Caribbean standards are different but the pricing of rooms are clearly based on the availability on the island not the quality of the establishment.
Comment from Hotel Management
5 Aug 2018 by Marketing Department, Hotel Management
Dear Guest,
Thank you for taking the time to highlight your findings. We will deal with the issues with urgency and we do apologize for any inconvenience caused.
Kind Regards,
Marissa
Marketing Department
Recommended
for Everyoneby A verified traveler
Nice resort that needs more facilities maintenance
Posted 27 Feb 2018 on OrbitzHotel is good, but this was my second consecutive year to stay, but found NO HOT WATER TO TAP OR SHOWER AGAIN. Not sure if rooms are checked for things that are not working. Very disappointed that way
Comment from Hotel Management
28 Feb 2018 by Marketing Department, Hotel Management
Dear Guest,
Thank you for considering Salybia Nature Resort & Spa.
We wish to thank you for your review.
Your information will be forwarded to Management for review.
by A verified traveler from philly
Posted 9 Feb 2018
Pros: The location and breakfast
Cons: Cleaner rooms and better service from the receptionist due to lack of management.
Location: Not much have to drive 45 minutes to Toco.
I waited about 5 minutes to be checked in. The young man was on his phone and refused to acknowledge my presence. The room looked clean but it smell like mold and human waste. There were missing lights bulbs which they explained was on back order so they could not replace them. I paid for two nights stay, but I was informed by housekeeping that I was checked out after my first night and was not entitled to room service.
Comment from Hotel Management
12 Feb 2018 by Marketing Department, Hotel Management
Dear Guest,
On behalf of Salybia Nature Resort and Spa i sincerely apologize for any inconvenience caused during your stay. Management was informed of the issues highlighted and is working diligently to have the issues addressed with urgency.
Kind Regards,
Marissa
Marketing Assistant.
by A verified traveler
Posted 18 Jan 2018
Cons: Have someone to carry the luggage to the rooms. Replace all fixtures in the rooms. Do a major update in all the rooms.
Location: There is nothing near by for a few miles.
When we checked in there was no one to carry our luggage to our room. There is no elevators and my husband has a knee injury but he had to carry our luggage up two flights of stairs. My husband got electrocuted by the shower head pretty bad. We had to take a bath in the other tub to be safe. After that we checked out of the resort.
Comment from Hotel Management
23 Jan 2018 by Marketing Department, Hotel Management
Dear Guest,
Thank you for highlighting your experience and your review will be forwarded to Management immediately.The comfort of our guests are our #1 priority and we do apologize for any inconvenience experienced.
Our professional staff is always ready and willing to assist with any queries, special request, needs or reports highlight by you our valued guest.
