Ratings based on 913 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Need to take better care of property
by A verified traveler
Posted 15 Jul 2024
There were three cockroaches in my room, the dining is limited, people were eating inside the pool. Horrible. Not at 5 star for sure.
by A verified traveler
Posted 15 Jul 2024
This is a very limited resort.. the infrastructure is old, AC did not work as expected, ants in room, worst WIFI ever, dinning is just fine. The pool area is good, but you cannot rely only on that to rate a complete stay experience. The beach is beautiful but unusable as it's part of a natural reserve. No beach bar or infrastructure is allowed, plus water is full of jellyfish so if you go with kids, you wouldn't want that experience (my 3 years old daughter was stung by one).
Service and staff deserves it's own paragraph. First of all, the general MOOD going around could be better described as "ANGER". Staff is angry working there (not sure if they are tired of turism or very bad payed). On the other hand, the staff is ONLY prepared for BRAZILIANS.. if you speak spanish, super slow or a mixture between portuguese and spanish (which is sometimes the only alternative) they all respond in a very rude way. They are RUDE to any turist that's not brazilian. JUST FYI
Entertainment is good but very local.. even with kids entertainment that is ONLY handled in portuguese.
Oh, one more thing. If you go with kids, keep in mind you'll walk long distances.. but not too bad.
by A verified traveler
This hotel is a joke . Worst experience
Posted 30 Mar 2024 on HotelsIt’s not 5 star hotel, let’s be realistic more like 2-3 star . Rooms are old and outdated (25 years ago ) , beds are stiff and horrible . No shampoos & continioners, no toiletries. No AC in hotel .. it’s uncomfortable to dine in the restaurants with heat .. food - horrible. Kitchen chefs have no clue what they are doing , they can not even make pica or rice . Restaurants it’s a joke .. same bad quality food , no service no idea what they are doing here . Staff super rude and seems that they don’t want to work.
Swimingpool- nobody checks cleanness , or monitor what people are doing there .. people bring food and drinks to the swimingpool - imagine higiene when they get drunk and spill they cocktails and wash theirs hands in the water after food …
Room service - doesn’t exist , you might get lucky if they make your bed sometimes and wipe the floor .
The only benefit of this hotel is beach and weather. We are not staying again in this hotel ..
by A verified traveler
Posted 15 Feb 2024 on Hotels
Segunda vez que nos hospedamos aqui e a qualidade diminuiu muito. Poucos funcionários, a comida deixou a desejar, e nem as toalhas trocam mais, mesmo quando pedimos. Poucas atividades para crianças e adultos e Wi-Fi que não funciona.
by A verified traveler
Posted 28 Jan 2024
by A verified traveler
Posted 3 Jun 2023 on Travelocity
I didn’t like the room, it needs repair and paint. Also they put extra bed without a request on a small room.
I loved the cuisine, chef Robson at the main buffet and the Restaurant INEVITÁVEL was fantastic. Very elegant and they celebrated my daughter’s birthday with a cake and champagne. We had a great experience over all.
Comment from Hotel Management
16 Jun 2023 by Célio fernandes, Hotel Management
Estimada Sra. Lindy En primer lugar, nos gustaría darle las gracias por elegir la red Vila Galé para sus días de vacaciones.Sus comentarios y elogios dejan a todo el equipo motivado para hacer más y mejor cada día, sus comentarios con respecto a los puntos marcados serán analizados internamente y se tomarán medidas correctivas para prevenir situaciones futuras. Os damos las gracias en nombre de todo el equipo de Vila Galé Marés.CordialmenteCélio Fernandes
by A verified traveler
Posted 19 May 2023
I loved the property. It was clean and the employees were polite.
Comment from Hotel Management
20 May 2023 by Miguel Morales, Hotel Management
Prezada Sra. Giselle, Primeiramente gostaríamos de lhe agradecer por ter escolhido a rede Vila Galé para os seus dias de férias.Os seus comentários e elogios deixam toda a equipe prestigiada e motivada a fazer mais e melhor a cada dia, agradecemos em nome de toda a equipe da Vila Galé Marés.Atenciosamente Célio Fernandes Gerente Geral
by A verified traveler
Posted 6 May 2023
Comment from Hotel Management
16 Jun 2023 by Miguel Morales, Hotel Management
Prezada Sra. Maria, Vimos pelo presente agradecer o vosso contributo. Com os melhores cumprimentosCélio FernandesGerente Geral
by A verified traveler
Posted 29 Apr 2022 on Hotels
Comment from Hotel Management
30 Apr 2022 by João Meireles (Gerente Geral), Hotel Management
Prezada Sra. Heloise,
Vimos pela presente agradecer-lhe os comentários sobre a sua estadia no Hotel Vila Galé Marés, dos quais tomamos a devida nota.
Uma vez que o objectivo é servir cada vez melhor os nossos clientes, excedendo sempre que possível as suas expectativas, os seus comentários são preciosos e ajudam-nos a corrigir eventuais deficiências e a melhorar o nível dos nossos serviços, que pretendemos seja excelente.
Todas as sugestões são bem-vindas e merecem o nosso acolhimento.
Gratos pela atenção dispensada, esperamos sinceramente tê-la entre nós numa próxima oportunidade, contando poder recebê-la pessoalmente.
Com os melhores cumprimentos
João Meireles
(Gerente Geral)
