Ratings based on 518 Verified Reviews

4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 16 May 2024
Horrible check-in experience. Insisted on seeing an authorisation to allow me to stay at the hotel with my own son - not happened in any of the other 50 hotels we have stayed in in Brazil over the last 7 years, terrible discrimination that's hard to understand why.
Comment from Hotel Management
16 May 2024 by The Hotel, Hotel Management
Dear Andrew,First and foremost, we would like to sincerely apologize for the unpleasant experience you encountered during the check-in process at our hotel. We understand that this situation caused discomfort and frustration, and we deeply regret that you felt discriminated against.We would like to clarify that it was never our intention to cause any inconvenience or discrimination. Our policy of requesting authorization for the lodging of minors is a practice adopted to ensure the safety of all our guests, as stipulated by the Statute of the Child and Adolescent (ECA - Law 8.069/90), which aims to protect minors. However, we acknowledge that the way this policy was communicated may not have been the most appropriate.We are reviewing our check-in procedures to ensure that our policy is applied in a more sensitive and clear manner, avoiding misunderstandings in the future. Your experience has provided us with valuable lessons on how we can improve our service and customer care.We are very grateful that you brought this issue to our attention and gave us the opportunity to correct this oversight. If there is anything more we can do to make your next stay more enjoyable, please do not hesitate to let us know.We hope to have the opportunity to welcome you again and provide an experience that meets your expectations.Sincerely,
4 out of 5
by A verified traveler from denver

Posted 18 May 2023
The breakfast was ok
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Feb 2023 on Hotels
4 out of 5
by A verified traveler

Posted 15 Jan 2022 on Hotels
Good experience!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Dec 2021 on Hotels
5 out of 5
by A verified traveler

Posted 28 Nov 2021 on Hotels
Great hotel
4 out of 5
by A verified traveler

Convenient, Friendly Staff

Posted 11 Aug 2021 on Hotels
Great location, thought I reserved a room with two beds as I was traveling with a toddler but was told they have only rooms with queen beds. Worked out ok as we pushed the bed to the wall and our little one sleep near the wall so he did not fall onto the floor. Staff was great at providing us hot water to make bottles for our little traveler.
5 out of 5
by A verified traveler

All you need in Barra in Salvador

Posted 19 Feb 2020 on Hotels
Lovely little hotel with a nice ambience in a great location. It’s not super luxurious but it’s great and the staff are super friendly.
Comment from Hotel Management
20 Feb 2020 by The Hotel Team , Hotel Management
Dear Guest, First of all, we would like to thank you for your stay at The Hotel and for rating us. We take good note of your comments and we hope to welcome you any other time in future. Best regards,
5 out of 5
by A verified traveler from Brooklyn, NY

Posted 2 Apr 2019
DIEGO IS THE BEST HOTEL EMPLOYEE OF ALL TIME NO JOKE.
Comment from Hotel Management
4 Apr 2019 by The Hotel Team. , Hotel Management
Dear guest, Thank for your avaliation and information about out team. We will let Diego know about your compliment.
3 out of 5
by A verified traveler

Posted 10 Aug 2018
Comment from Hotel Management
16 Aug 2018 by Equipe The Hotel., Hotel Management
Olá! Obrigado pela sua avaliação!
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