Ratings based on 909 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
The bedroom is very spacious and clean. My only disappointment was the breakfast which was very basic.
by A verified traveler from Las Vegas
Posted 22 Apr 2024
Comment from Hotel Management
1 Jun 2024 by Sotero Hotel By Castelo Itaipava, Hotel Management
Olá Robert!Agradecemos por dedicar o seu tempo para nos avaliar!Esperamos ter a oportunidade de te receber em breve para reafirmar que a sua satisfação é o nosso grande compromisso.Atenciosamente,
by A verified traveler
Posted 19 Apr 2024
Loved staying there.
by A verified traveler
Posted 21 Mar 2024 on Ebookers
Pas possible de faire des reserve avec carte de credit
Comment from Hotel Management
31 Mar 2024 by Sotero Hotel By Castelo Itaipava, Hotel Management
Prezado Sr. Pascal, Agradecemos por dedicar o seu tempo para nos avaliar!O seu comentário foi encaminhado aos departamentos responsáveis para devidas providências.Esperamos ter a oportunidade de te receber em breve para reafirmar que a sua satisfação é o nosso grande compromisso.Atenciosamente,
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Sotero Hotel By Castelo Itaipava, Hotel Management
Prezada Sra. Erica, Agradecemos por dedicar o seu tempo para nos avaliar!Esperamos ter a oportunidade de te receber em breve para reafirmar que a sua satisfação é o nosso grande compromisso.Atenciosamente,
by A verified traveler
Posted 31 Jan 2024 on Orbitz
Comment from Hotel Management
31 Mar 2024 by Sotero Hotel By Castelo Itaipava, Hotel Management
Prezado Sr. Marco, Agradecemos por dedicar o seu tempo para nos avaliar!Esperamos ter a oportunidade de te receber em breve para reafirmar que a sua satisfação é o nosso grande compromisso.Atenciosamente,
by A verified traveler
Posted 19 Jan 2024
The Internet was not working during the hole stay. Air conditioning on the reception not working properly. Room was not in good condition. Old items, not properly functioning. Bed was comfortable. No good view. I will never come back and I don’t recommend.
Comment from Hotel Management
4 Mar 2024 by Sotero Hotel By Castelo Itaipava, Hotel Management
Dear Ms. Erica,Thank you for taking the time to review us!Your comment has been forwarded to the responsible departments for appropriate action.We hope to have the opportunity to welcome you soon to reaffirm that your satisfaction is our great commitment.Yours sincerely,
by A verified traveler
Posted 11 Jan 2024
Great overall stay. Well worth the price.
Comment from Hotel Management
4 Mar 2024 by Sotero Hotel By Castelo Itaipava, Hotel Management
Dear Mr. Jensen,Thank you for taking the time to review us!We hope to have the opportunity to welcome you soon to reaffirm that your satisfaction is our great commitment.Yours sincerely,
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
4 Mar 2024 by Sotero Hotel By Castelo Itaipava, Hotel Management
Agradecemos por dedicar o seu tempo para nos avaliar!Pode nos contar sobre sua insatisfação com a hospedagem no Sotero Hotel?Atenciosamente,
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
4 Mar 2024 by Sotero Hotel By Castelo Itaipava, Hotel Management
Prezada Sra. Josiane, Agradecemos por dedicar o seu tempo para nos avaliar!Pode nos contar sobre sua insatisfação com a hospedagem no Sotero Hotel?Atenciosamente,
