Ratings based on 223 Verified Reviews

3.3 out of 5
79% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 17 Aug 2019
Need to take it down and build a new one, I never in 25 years traveling experienced such disgusting stay in a hotel
3 out of 5
by A verified traveler

Simple, económico y buena ubicación.

Posted 4 Apr 2019 on Hotels
Comment from Hotel Management
13 Jun 2019 by Rede Sol Express, Hotel Management
Estimado Huésped, Agradecemos su clasificación en Expedia y esperamos que pueda regresar pronto a nuestro hotel. Atentamente, Red Sol Express, Centro de Relación con el Cliente.
3 out of 5
by A verified traveler

Barely covers price, could much improve

Posted 28 Mar 2019 on Hotels
The hotel pictures are like 10 years older. It’s been left with no real maintenance. AC unit in the bedroom makes noise, leaks and even spits water and sometimes ice. The room is pretty big which is good, but the bathroom is pretty small. There is a broken safe in the closet. The worst is the supposed queen bed, really is two single beds together, totally uncomfortable and a plain lie. The location is great, safe, close to lots of stuff. If they clean it up, paint and do maintenance it could be a great hotel. It has a small pool but is nice and well located.
Comment from Hotel Management
17 Apr 2019 by Rede Sol Express, Hotel Management
Dear guest We appreciate your rating on Expedia, by your comment, we apologize, it will be passed on to the responsible sector manager for further improvement. All the scores received from our guests are treated as free advice and it is part of the daily routine of the hotel to ascertain everything that is pointed out from negative and corrected as far as possible. We hope you can return soon to our hotel. Regards, Sol Express Network, Customer Relationship Center.
2 out of 5
by A verified traveler from Salvador-Bahia

Posted 2 Mar 2019
What I like the view ! I did not like like the maintance around the pool and the water was not very clean ! On a Sunday morning at 7am the cleaning staff was strolling a noisy cart outside our doors making a lott of noise ! Horrible moments
Comment from Hotel Management
17 Apr 2019 by Rede Sol Express, Hotel Management
Dear guest Thank you for rating on Expedia, your comments are apologized to the responsible industry manager for improvements. All the scores received from our guests are treated as free advice and it is part of the daily routine of the hotel to ascertain everything that is pointed out from negative and corrected as far as possible. We hope you can return soon to our hotel. Regards, Sol Express Network, Customer Relationship Center.
3 out of 5
by A verified traveler

Posted 9 Dec 2018 on Hotels
It was OK. The people at the hotel that I encountered were always very nice (but they don't speak English, so be prepared), so that made an otherwise difficult stay a little bit better. But the hotel itself is in poor condition and needs some improvements. For example - the door handle to my room came off in my hand; you couldn't close the door from the outside without reaching in and turning the inside handle, then very quickly trying to close it. The bed wasn't very comfortable. On the other hand, the breakfast was good and the view from the pool area was very nice. Not the worst, but could be better, and should be.
Comment from Hotel Management
11 Dec 2018 by Rede Sol Express, Hotel Management
Dear guest Thank you for your excellent rating on Expedia, by your comment we apologize, it will be passed on to the responsible sector manager and thus to make improvements. We hope you can return soon to our hotel. Regards, Sol Express Network, Customer Relationship Center.
2 out of 5
by A verified traveler from usa

Not near anything.

Posted 11 Jul 2014
Pros: Not much
Cons: Its old. Tear it down.
Location: Not convenient.
Not good, though the breakfast was good. The rooms are not too clean and noise is an issue..
Comment from Hotel Management
21 May 2015 by Gleyce, Hotel Management
Dear Guest, First we would like to thank you for sharing your experience regarding your stay at our hotel. We will pass your comments also to the responsable sectors seeking a renewal of our services. Please accept our sincere apologies for any inconvenience caused. Sincerely, Network Sol Express.
2 out of 5
by A verified traveler

Disappointing

Posted 7 Jul 2014
Pros: Great view from the pool and lobby area.
Cons: Everything else.
Location: High up on a hill that is hard to get to.
We expected it to be a bit dated, but it was just old and dirty. It has a terrific view but it needs serious updating. The doors to the guest rooms look like they had been broken into many times before. There were random furnishings and sheets on the floor. The hill to get up to the hotel is really steep.
Comment from Hotel Management
29 May 2015 by Gleyce, Hotel Management
Dear Guest, As your report, we are located at the top of a hill and to offer comfort to our guests during their stay, we offer a free shuttle service from the hotel to specific points located to our surroundings. In any case, we apologize for any irregularity, including with respect to cleaning, we will check with the respective sector. We hope to have you again in our hotel in your return to Salvador. Respectfully, Network Sun Express.
3 out of 5
by A verified traveler

Average hotel

Posted 3 Jul 2014
Average hotel, poor location. Staff spoke little or no English. Buffet lunch/dinner was ok and generally this hotel was so-so given the reasonable prices.
Comment from Hotel Management
29 May 2015 by Gleyce, Hotel Management
Dear Guest, First we would like to thank you for sharing your experience about your stay at our hotel. We are located at the top of a hill with a view over to Patamares beach, one of the best in this region. In any case, we apologize for any irregularity. We hope to exceed yours expectations on a next stay. Respectfully, Network Sun Express.
2 out of 5
by A verified traveler

Far from beach, garbage hotel.

Posted 1 Jul 2014
Just dont go here. Its "closer" to airport this is why i stayed here last night.
Comment from Hotel Management
27 May 2015 by Gleyce, Hotel Management
Dear Guest, First we would like to thank you for sharing your experience about your stay at our hotel. We have a free transfer form the hotel to few places closer to our location, that can take our guests: to the Patamares beach, few restaurants and bus stop. In our reception you can have all the details about the time that the transfer service is available. Please accept our sincere apologies for any inconvenience caused. We hope to welcom you again in the Sol Bahia hotel and to exceed yours expectations. Respectfully, Network Sun Express.
5 out of 5
by kree14

Posted 1 Jul 2014 on Hotels
Comment from Hotel Management
14 May 2016 by Gleyce, Hotel Management
Prezado hóspede, Agradecemos por ter escolhido o nosso hotel como opção de hospedagem na cidade de Salvador. Cordialmente, Rede Sol Express / Central de Relacionamento com o Cliente
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