Ratings based on 308 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hanna Carmona., Hotel Management
Dear Brett,Thank you for taking the time to tell us about your experience at Hyatt Place SALTILLO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hanna Carmona., Hotel Management
Estimado UlisesGracias por tomarse el tiempo para compartirnos su experiencia en Hyatt Place SALTILLO.Le hacemos saber que su retroalimentación es extremadamente valiosa para nosotros.Escuchamos su retroalimentación, para realizar cambios continuos en nuestra marca y así mejorar la experiencia de nuestros clientes. Esperamos que usted nos dé la oportunidad de servirle de nuevo en el futuro.
by A verified traveler
Posted 9 Nov 2024
Wonderful and pleasant staying
Comment from Hotel Management
10 Nov 2024 by Alexander Trejo | Management, Hotel Management
Dear RosieThank you for taking the time to tell us about your experience at Hyatt Place SALTILLO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Alexander Trejo | Management, Hotel Management
Estimado AndrésMuchas gracias por elegir Hyatt Place Saltillo.Ha sido un placer poder atenderle y le esperamos pronto de vuelta.Saludos cordiales
by A verified traveler
Posted 28 Oct 2024
Very good
Comment from Hotel Management
3 Nov 2024 by Hanna Carmona., Hotel Management
Dear Guillermo,Thank you for taking the time to tell us about your experience at Hyatt Place SALTILLO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 30 Sep 2024
Great gym
Comment from Hotel Management
1 Oct 2024 by Alexander Trejo | Management, Hotel Management
Estimado Sr. AlejandroMuchas gracias por habernos elegido durante su visita a Saltillo.Un placer saber que nuestro GYM fue de su agrado.En Hyatt Place Saltillo siempre estaremos gustosos de atenderle y esperamos verle muy pronto nuevamente.
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Hanna Carmona., Hotel Management
Estimado Sr. Perez,Gracias por tomarse el tiempo para compartirnos su experiencia en Hyatt Place SALTILLO.Le hacemos saber que su retroalimentación es extremadamente valiosa para nosotros.Escuchamos su retroalimentación, para realizar cambios continuos en nuestra marca y así mejorar la experiencia de nuestros clientes. Esperamos que usted nos dé la oportunidad de servirle de nuevo en el futuro.
by A verified traveler from El Paso
Posted 14 Aug 2024
It’s just they throw to the trash a bag with my son brand new tennis shoes and didn’t take responsibility.
I’m waiting to hear back from them to see if they will refund that money.
Comment from Hotel Management
16 Aug 2024 by Alexander Trejo | Management, Hotel Management
Estimado Sr. EdgarMe gustaría empezar por pedir disculpas a usted por no cumplir con sus expectativas. Nos lamentamos por este incidente y que haya manchado su experiencia en ésta su casa, Hyatt Place SaltilloPersonalmente he dado seguimiento junto a mi Equipo para agilizar el reembolso, como le comenté a su esposa, y que hoy mismo les hemos hecho llegar su comprobante.Tomamos con profesionalismo la retroalimentación y entrenaremos a nuestro equipo para realizar los cambios necesarios Una vez más, gracias por elegir Hyatt Place, y si puedo ser de ayuda para usted, con gusto quedo a sus órdenes.
by A verified traveler
Staff adding items not consumed padding the bill!
Posted 5 Aug 2024 on HotelsI have traveled to this hotel for several years. I come to Saltillo with a delegation from Monterrey. Our delegation rings about 25 people with us. This year we highly recommended our delegation stay at Hyatt hotel. Many of the years I have traveled to the hotel. I would eat my meals there and never had a problem until this year. After we returned to the hotel after a meeting. I decided to grab a glass of Rose to take to my room. As I was handed the bill I asked where is the tip line and she said oh I added it. I was upset and this had never happened before. I was very upset and thought it was very rude. Having been traveling since 5:00 am I thought I would address it first thing in the am. Once I reviewed my receipt I noticed I was charged for two glasses of red wine and not 1 glass of Rose and the tip she gave her self was $13 US dollars. I have never ever experienced such unethical behavior. I spoke to the manager and she said she would look into but nothing was resolved as a matter of fact. I was told they could not credit my card even though I didn’t consume the red wine. The next day as I’m sitting having breakfast with our delegation a waitress hands a guest part of the delegation a receipt with 80 pesos saying this is their bill and they need to pay $80 pesos. However the breakfast is free. I have been coming to this hotel for years. And never saw such blatant fraud to consumers. The worst part is we insisted our group their hotel at your location. What a disappoint
Comment from Hotel Management
9 Aug 2024 by Alexander Trejo | Management, Hotel Management
Dear Ms. VickyThank you for choosing Hyatt Place and for taking the time to provide feedback about your experience at Hyatt Place SALTILLO.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Our Best Regards.
by A verified traveler
Posted 27 Jul 2024
Excellent
Comment from Hotel Management
28 Jul 2024 by Alexander Trejo | Management, Hotel Management
Estimado Sr. AlejandroGracias por tomarse el tiempo para compartirnos su experiencia en Hyatt Place SALTILLO.Le hacemos saber que su retroalimentación es extremadamente valiosa para nosotros.Escuchamos su retroalimentación, para realizar cambios continuos en nuestra marca y así mejorar la experiencia de nuestros clientes. Esperamos que usted nos dé la oportunidad de servirle de nuevo en el futuro.
