Ratings based on 79 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jul 2022 on Hotels
Comment from Hotel Management
18 Jul 2022 by Simon, Hotel Management
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon
by A verified traveler
Posted 7 Jul 2022
Lovely hotel. Great location. Friendly staff and lovely view from the room too. Would love to return.
Comment from Hotel Management
11 Jul 2022 by Simon, Hotel Management
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon
by A verified traveler
Posted 25 Jun 2022 on Hotels
Comment from Hotel Management
3 Jul 2022 by Christina, Hotel Management
Hi, Gary! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Christina!
by A verified traveler
Disappointing
Posted 4 Jun 2022 on HotelsThe view from the hotel was amazing. That’s about all the hotel had going for it. It was dirty, part of the ceiling fell down up the stairs whilst we was there. Our room has damp and all of the wallpaper was falling off the ceiling and walls. It was very dusty and there were cobwebs everywhere! We had breakfast one of the days during our stay and it was undercooked and disgusting. I wouldn’t have fed it to our dogs. The location was good if you like walking up very very steep hills. We only had a bath in our room which was very hard to get into due to it being under a slanted ceiling. One of the days we didn’t have any hot water to even have a bath. Wouldn’t stay again.
Comment from Hotel Management
11 Jun 2022 by Ammy, Hotel Management
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
by A verified traveler
Posted 1 Jun 2022 on Hotels
Comment from Hotel Management
7 Jun 2022 by Christina, Hotel Management
Hi, John! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Christina!
by A verified traveler
Posted 30 May 2022 on Hotels
Comment from Hotel Management
7 Jun 2022 by Christina, Hotel Management
We are sorry for the inconvenience, Mike! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!
by A verified traveler
Posted 25 May 2022 on Hotels
Comment from Hotel Management
28 May 2022 by Christina, Hotel Management
Hi, Chris! We are sorry to see that you are not completely satisfied with the services. Be assured, that we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!
by A verified traveler
Posted 23 May 2022 on Hotels
Had a lovely overnight stay. The staff were lovely and the scenery was beautiful. The hotel did require a little updating but our room was clean.
Comment from Hotel Management
10 Jul 2022 by Simon, Hotel Management
Hi, we are grateful that you took the time to rate us highly. We feel blessed to have your love and support. Regards, Simon
by A verified traveler
Mixed feelings
Posted 23 May 2022 on HotelsPro's - Fantastic views, great outside beer garden plenty of seats looking out over the cliffs and sea. Room again great views (with upgrade) even had a telescope which was good. Staff, really friendly, nothing too much.
Cons - no wifi in room, information in room says they are aware and working on it, but advertised as having wifi, so need to remove this until sorted. Couple of small issues, only less than half a toilet roll provided (didnt notice till ran out as normally provide a spare) and no cups for tea in morning.
Would I stay again - yes but only when wifi in room is working.
Comment from Hotel Management
23 Jun 2022 by Simon, Hotel Management
Hi, Sharon! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Simon
by A verified traveler
Just lovely
Posted 21 May 2022 on HotelsIt Was a beautiful spot. A bit away from Whitby but still worth the view.
Comment from Hotel Management
10 Jul 2022 by Ammy, Hotel Management
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.
