Ratings based on 835 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Said there were pasties…
There weren’t
Ps. And didn’t like the carpets. Cheers
Comment from Hotel Management
20 Nov 2024 by A Jarrod - Guest Relations Manager, Hotel Management
Dear Nathan,We are sorry your stay is not all it could've been, we appreciate your feedback.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Regards A Jarrod - Guest Relations Manager, Hotel Management
Dear Tracey Thank you for your score.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Regards A Jarrod - Guest Relations Manager, Hotel Management
Dear Karen Thank you for your score. We hope we can welcome you back again soon.
by A verified traveler
Posted 2 Nov 2024
Lovely peaceful setting, perfect for a getaway night. Loved my stay, staff were all lovely and friendly.
Comment from Hotel Management
4 Nov 2024 by Regards A Jarrod - Guest Relations Manager, Hotel Management
Dear NataleeThank you for your Review. We hope we can welcome you back again soon.
by A verified traveler
Posted 30 Oct 2024
Great facilities. Great location
Comment from Hotel Management
1 Nov 2024 by Regards A Jarrod - Guest Relations Manager, Hotel Management
Thank you for your wonderful score.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Regards A Jarrod - Guest Relations Manager, Hotel Management
Thank you for the great score.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Regards A Jarrod - Guest Relations Manager, Hotel Management
Dear AlexanderThank you for the great score.
by A verified traveler
Posted 27 Oct 2024
Lady on reception was lovely and made us aware the room was ready a couple of hours early so we could check in. Hotel was very clean and loved the use of the Elemis products in the rooms. Thank you for a lovely stay.
Comment from Hotel Management
29 Oct 2024 by Regards A Jarrod - Guest Relations Manager, Hotel Management
Dear JadeThank you for your wonderful review. We are delighted you enjoyed your stay and hope to welcome you back again soon.
by A verified traveler from Erith
Posted 23 Oct 2024
The silent is everywhere…!
I appreciate very much the massage service and also …spa, pool & sauna facilities.
Comment from Hotel Management
29 Oct 2024 by Regards A Jarrod - Guest Relations Manager, Hotel Management
Dear Christian Thank you for the wonderful score.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
6 Oct 2024 by A Jarrod - Guest Relations Manager, Hotel Management
Dear ChristineWe are sorry your stay was not all it could have been, we always welcome any & all feedback and look to improve going forward.
