Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 18 Nov 2024
No functioning ice machine for guests. Fridge in room did not work.
by A verified traveler
Posted 7 Nov 2024
No ice machine was totally unacceptable!
by A verified traveler
Posted 31 Oct 2024
If you love the movie “The Shining“ you’ll love this hotel.
Hotel rooms did not look like the pictures. Very outdated.
ALL three of the ice machines were broken.
Will not stay here again.
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Very convenient
by A verified traveler
Posted 1 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Holiday Inn Express consistently provides us with a positive experience.
Comment from Hotel Management
30 Sep 2024 by Nee Ulugia, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SALT LAKE CITY-AIRPORT EAST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 20 Sep 2024
The property needs some serious attention
They used silver duct tape on the shade curtains in my rooom
The sheers were torn
The shower head has name much calcium that it didn’t work right
Comment from Hotel Management
20 Sep 2024 by Nee Ulugia, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SALT LAKE CITY-AIRPORT EAST.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 25 Aug 2024 on Hotels
This property is old and tired and in desperate need of renovation. As such it is over priced. TV and remote did not work. Horrible coffee maker with fourth rate materials. Bathroom dated to about 40 years ago. Nothing in fridge-not even water bottles let alone a dairy creamer. Requested a shower cap-not available. I would not recommend this to anyone.
Comment from Hotel Management
20 Sep 2024 by Nee Ulugia, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SALT LAKE CITY-AIRPORT EAST.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
