Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Got free cookies on check in :) was a pleasant surprise
by A verified traveler
Posted 20 Nov 2024
Front desk staff is completely useless and unprofessional!
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Kelly, we’re sorry to hear about your less than ideal experience with our hard-working, well-intentioned front desk team members. We take concerns like yours very seriously and hope that if you have any specific feedback for us, we'll hear from you directly.
by A verified traveler
Posted 18 Nov 2024
Comfortable, great location
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Eunice, we're thrilled you enjoyed your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's fantastic that the location and comfort met your expectations. We look forward to your next visit!
by A verified traveler
Posted 12 Nov 2024
The staff were 10 stars! Rooms cozy, clean and quiet. Very good breakfast buffet. Stayed for 3 nights and will come back again!
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
David, thank you for staying with us at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. The team is thrilled to know you found the rooms comfortable and enjoyed the breakfast buffet. We're looking forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 11 Nov 2024
Location
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Francisco, thank you for staying with us at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're thrilled you found the location to your liking and hope it added to your overall experience. Our team looks forward to welcoming you back for another enjoyable visit.
by A verified traveler
Posted 11 Nov 2024
Excellent place, very comfortable room. Unfortunately the heat stopped working and the last night was a bit chilly. We were offered to move to another room but didnt want to do it for just the one night.
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Gabor, thank you for staying with us at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're delighted to hear you found your room comfortable and enjoyed your overall stay. It’s unfortunate you encountered a temperature issue during your visit. Our team members were glad to offer assistance, and we hope this didn't overly impact your experience. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 10 Nov 2024
The ac didnt seem like its working. Our room was a tad bit hot even tho it was set at 65 deg. The bath tub doesnt have a stopper. Shower kept dripping water even tho it was off, as well as, the sink. I hope the TV has video subscriptions so we have a few options to watch. The workers were very friendly and accomodatng. As for food, we ordered breakfast room service. I ordered eggs benedict-eggs were overcookee, the bread was very soggy with oil, hollaindaise didnt taste like hollandaise. Potatoes were undercooked. Overall, just dont expect too much from this place.
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Ma, thank you for your feedback. The team is pleased to hear that you found them friendly and accommodating. It seems there were some maintenance issues and breakfast didn't meet your expectations, which will be noted. Your input regarding TV options is appreciated, and these observations will help in making improvements.
by A verified traveler
Posted 4 Nov 2024
The staff was amazing. Very accomadating and helpful with restaurant suggestions. The rooms were spacious and clean. Great location. We would definitely stay again.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Claire-Louise, it's wonderful to hear you had a great time at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. The team is thrilled you found them helpful and that you enjoyed the location and the spacious, clean rooms. We’re looking forward to welcoming you back on your next visit.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
John, thank you for staying with us at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're thrilled you had a positive experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 Oct 2024
2nd time staying there. Great every time
Comment from Hotel Management
3 Nov 2024 by Customer Service, Hotel Management
Tyeson, thank you for staying with us again at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We are thrilled you had another great experience. Looking forward to your next visit!
