Ratings based on 339 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2024 on Hotels
We booked a room advertised on hotels.com as having 4 x single beds. When we checked in we just had 2 x small double beds, which wasn’t ideal with 2 teenage children. The hotel said that they don’t offer this room configuration, so I don’t know if the problem was with hotels.com or the hotel. Pool was nice
Comment from Hotel Management
5 Oct 2024 by Customer Service, Hotel Management
First, we want to apologize for any inconvenience this has caused. We have taken note of your comment to pass it on to the area in charge. Thank you for taking the time to leave your opinion.
by A verified traveler
Posted 8 Aug 2024
I had high hopes for this place, but there is no way it is a 4 star. Very dated. Our shower was falling apart and the pool was clearly dirty with murky water. The food seemed low quality with watered down juice at breakfast and it is generally very overcrowded. There is also a queue for absolutely everything. Not great. I definitely would not go back.
by A verified traveler
Posted 16 Jul 2024
Excellent and super friendly staff ,
Comment from Hotel Management
18 Jul 2024 by customer care, Hotel Management
¡We are glad to know that your experience was fantastic! We appreciate your compliments to the staff. We strive to offer unforgettable moments and appreciate your recognition. Thank you for choosing PortAventura and hope to see you again soon!
by A verified traveler
Posted 11 Jun 2024
No mini fridge in room
Comment from Hotel Management
24 Jul 2024 by customer care, Hotel Management
Your comments help us to continuously improve our services.
by A verified traveler
Mixed. Don’t use the restaurant in site.
Posted 30 May 2024 on HotelsGood front desk, decent room
Though the TV reception was awful and they needed to fix the safe. Great pool and nice communal areas. Downsides were awful service and food in the restaurant in the evening and lack of places to eat during the day as everything was closed
Comment from Hotel Management
31 May 2024 by PortAventura World, Hotel Management
Thank you for your time. We want to assure you that we value your feedback, our goal is to provide an exceptional experience for each and every guest, and your feedback is important to achieving this.We hope to have the opportunity to welcome you again in the future.
by A verified traveler from Punta Cana
Posted 13 May 2024
by A verified traveler
Posted 23 Apr 2024
Liked how close it was to the theme park, friendly helpful staff too
Comment from Hotel Management
14 May 2024 by customer care, Hotel Management
We are glad to hear that the close to the theme park and friendly helpful staff, made your experience special.
by A verified traveler
“Roulette” does not work
Posted 23 Apr 2024 on HotelsBooked the roulette, no one could tell me what hotel I was assigned, which meant having to ask the taxi driver to drive around when I landed.
Hotel El Paso in the end, the corridors were noisy, they piped music in which was annoying. Wouldn’t stay here again.
Comment from Hotel Management
17 May 2024 by Customer Care, Hotel Management
Your opinion is very important to us and drives us to continue to grow
by A verified traveler
Theme park haven
Posted 16 Apr 2024 on HotelsGreat location and great staff
Comment from Hotel Management
17 May 2024 by Customer Care, Hotel Management
Thanks for sharing your experience. ¡ We are glad to know that you enjoyed your visit and we hope that you will return soon for more fun at PortAventura!
by A verified traveler
not the best...
Posted 18 Dec 2023 on HotelsWe stayed in hotel Gold River. We found it to be not the best value. The room was very noisy, there is no fitness room in the hotel, the playground is closed. the walk to the park is very long, especially with small children. we didn't enjoy the room- the sink had blockage, the cleaning was only everyday after we called and asked why they didn't came.
