Ratings based on 282 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Great clean appartment have stayed now 2 times walk to all shops and beach
Comment from Hotel Management
24 Oct 2024 by Online Reputation Management
Apartaments Ibersol , Hotel Management
Dear Steven,Thank you for such a positive review.We are thrilled to hear about your positive impressions of our accommodations at Ibersol Spa Aqquaria.We are delighted that you appreciated the pristine condition of your apartment, the comprehensive amenities we offer, and our convenient location close to shops and the beach. It's great to know that our efforts to provide spacious and well-maintained living spaces have enhanced your stay.We would be delighted to welcome you back.Take care,Online Reputation ManagementApartaments Ibersol Spa Aqquaria
by A verified traveler
Posted 13 Jul 2024
In the first unit the air conditioning was not working The bottom of the doors and the floor boards were rotten. Stains on the couch. We were given another unit. It was identical except the air condition that did work and there was under garments left under the bed. So very disappointing. I would not recommend this property.
Comment from Hotel Management
16 Jul 2024 by Online Reputation Management, Hotel Management
Dear Marylouise,We are grateful for your feedback.We are sorry that your stay did not fully meet your expectations. We understand that encountering maintenance issues and unsatisfactory cleanliness levels can significantly impact your comfort and overall experience. We take pride in our apartment's upkeep and apologize for any discomfort these issues may have caused. Please be assured, these are not the standards that we usually maintain; we are committed to providing a clean and welcoming environment for all our guests.We would appreciate the opportunity to provide you with a more positive experience in the future.Warm regards,Online Reputation ManagementApartaments Ibersol Spa Aqquaria
by A verified traveler
Cheap, basic but lost of space
Posted 19 Apr 2024 on HotelsBooked last minute (day before), chosen for the price (very cheap) and the fact it had two bedrooms.
Good facilities at complex, shame outdoor pool wasn’t open, apartment was ground floor and had a huge outdoor space, but unfortunately due to this also ants access to the apartment.
Apartment was clean but decor/facilities very basic, no kettle or toaster & even had to request a shelf for the oven to be able to cook.
No temperature control on the fridge or extraction in bathrooms. Sofa beds (4) in front room indicate its use in the summer as lads pad -which it is perfect for.
Good help from front desk staff, & we were given access to apartment when arrived at 9am (rather than 5pm).
About 12 min walk to both beach & Portaventura.
We would stay again, but probably ask for a different room.
Comment from Hotel Management
22 Apr 2024 by Online Reputation Management, Hotel Management
Dear Guest,Thank you for taking the time to write this review.We are delighted to hear that you found our pricing to be very competitive and were pleased with the spaciousness of our apartments and our proximity to local attractions.However, we regret to hear about the issues you encountered, such as the closure of the outdoor pool. This is a seasonal adjustment, and we look forward to its reopening on the 31st of May, 2024. We apologize for the inconvenience caused by the ants, and while we do our best to maintain high standards of cleanliness, we will certainly take your feedback into account for future improvements. It's also unfortunate that the decor and kitchen facilities did not meet your expectations, and we acknowledge your remarks on the fridge temperature control and bathroom extraction. We strive to offer well-equipped and comfortable accommodations, so your comments are taken seriously.Despite these concerns, we are grateful for your kind words about our staff's helpfulness and the additional outdoor space provided by your ground-floor apartment. We always aim to provide excellent service and are glad we could accommodate an early check-in for you. Your satisfaction is our priority, and we are pleased that our location contributed positively to your stay.The entire team hope that we have the pleasure of welcoming you back. Best regards,Online Reputation ManagementApartaments Ibersol Spa Aqquaria
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
20 Feb 2024 by Online Reputation Management
Apartaments Ibersol , Hotel Management
Estimado Kehinde,Apreciamos que dedicara unos minutos para compartir su experiencia.Lamentamos si tuvo algún inconveniente que ensombreció su experiencia con nosotros. Las opiniones de quienes nos visitan son de suma importancia para nosotros en tanto que nos ayudan a prosperar. A pesar de ello, nos alegra comprobar, a tenor de su puntuación, que su estancia fue, en líneas generales, satisfactoria.Será muy grato poder recibirle nuevamente. Un cordial saludo,Online Reputation ManagementApartaments Ibersol Spa Aqquaria
by A verified traveler from Lasalle
Posted 7 Feb 2024
Older property but large spacious apartment. Great management and apartment well equipped shame we were there for only one night.
Comment from Hotel Management
8 Feb 2024 by Online Reputation Management
Apartaments Ibersol , Hotel Management
Dear Jeff,Thank you for taking the time to share your feedback.We're delighted to hear that you found our apartments spacious and well-equipped, and it's great to know that our management team made a positive impression. Our aim is always to provide a comfortable and convenient stay, and we're glad that you appreciated the amenities during your short visit. While our property has a mature charm, we strive to maintain it in the best condition possible, ensuring that all our guests can enjoy their stay in a welcoming environment.We hope to have the pleasure of welcoming you again. Kind regards,Online Reputation ManagementApartaments Ibersol Spa Aqquaria
by A verified traveler
Posted 24 Nov 2023
Gym pool and hottub only open 3 hrs in evening
Very noisy neighbours paper thin walls could hear them screaming and fighting every.night from midnight to 3am nobody on site to report it to. Also could hear the traffic on road behind all evening
Comment from Hotel Management
28 Nov 2023 by Online Reputation Management
Apartaments Ibersol , Hotel Management
Dear Joanne,Thank you for your review.We understand your concerns regarding the noise levels and the limited hours for the gym, pool, and hot tub. While we strive to ensure a peaceful stay for all our guests, we apologize if this was not your experience. We appreciate you bringing these matters to our attention, and we will look into ways to improve the situation.It would be a pleasure to welcome you back. Kind regards,
by A verified traveler from Malvern
Posted 28 Oct 2023
The apartment is spacious, has large balconies, a kitchen. The bedding & the towels are OK. The train station and Port Aventura / Ferrari Park are easy to get to by feet. Many restaurants & grocery stores nearby.
They should’ve let us know that only the soap bar (no shampoo or shower gel) was provided. We had checked in after 10 PM and taking the shower with just a basic soap was not the best experience. I can’t see why they wouldn’t spend another 50 cents to a euro on a shampoo or shower gel. There is no restaurant at this apartment hotel, but there are many options within a few minutes walk.
Comment from Hotel Management
31 Oct 2023 by Online Reputation Management
Apartaments Ibersol , Hotel Management
Dear Boris,Thank you for taking the time to share a review.We are glad to hear that you found our apartment spacious and appreciated the large balconies and kitchen. It's great to know that our location was convenient for you, with easy access to Port Aventura, Ferrari Park, and numerous restaurants and grocery stores nearby.We apologize for any inconvenience caused by the lack of shampoo and shower gel in the apartment. We appreciate your feedback and will take it into consideration for future improvements. While we do not have an on-site restaurant, we are happy that you were able to find many dining options within a short walking distance.We hope to see you again on another occasion.Best regards,Online Reputation ManagementApartaments Ibersol Spa Aqquaria
by A verified traveler
Posted 24 Apr 2023 on Hotels
by A verified traveler
Posted 15 Jun 2022 on Hotels
by A verified traveler
Posted 7 Jun 2022
I like the spacious of the units and the 3 blocks away that we were from the beach.
I been in 2 units and both were same, big and beautiful balconies, and rooms. However for some reason in both units you could see the bottom doors were affected by the humidity.
I was disappointed when we arrived because the AC unit wasn't working, for us it is an important item that we look when we rent everywhere where temperatures are high, we explained this to the receptionist and they told us to wait that will start getting cold, so we left it ON and we left, when we comeback 2 hours later everything was HOT the furniture the doors, like a heater was working instead and AC. SO we had a horrible night, because even with windows open we couldn't sleep until temperatures went down. The issue was solved the next day when they finally put us in another room,
Non of the rooms offered anything like other places that I stayed, for example not coffee machine- or soap to clean dishes NOT even garbage cans! I mean really not garbage can in bathrooms or kitchen? Again property has a lot of potential but they missed every single detail.
