Ratings based on 999 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
There was a long black hair on the toilet seat. The toilet ran all the time we were there. The black out curtains were ripped and torn. The door latch was loose. The shower curtain rod was falling down, and the curtain only covered the middle of the tub. The food was bland.
Comment from Hotel Management
28 Dec 2024 by Management , Hotel Management
Glenn, thank you so much for staying with us and thank you for the review. I am so sorry for this inconvenience. Please rest assure we will be taking appropriate measures to fix this. We appreciate your feedback.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Management , Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 26 Dec 2024
I really appreciate that this is a true hotel -- with doors to the rooms *inside* the building. As a single woman traveling alone, that's one of the first things I look for. To enter the building one must pass by the front desk, so that makes it much safer than a motel. The lobby was beautifully decorated for the holidays with a nice fire in the fireplace -- very welcoming! The staff I interacted with were cordial & helpful. I only made it to breakfast once & found it to be adequate -- nothing particularly outstanding, but with eggs, sausage, bake-your-own-waffles, cereal, milk, juice, coffee, bagels, packets of oatmeal, etc. The room itself was quiet & comfy with all the usual amenities: fridge, micro, coffee maker, iron & board, blow dryer, desk & chair, & a chair to relax in. I'm short, so the beds were too high for me to comfortably sit on. The room had two queen beds, but strangely, there was only a small nightstand between them. We ended up pushing it toward one bed and using the chair as a second nightstand for the other. I'm not a big fan of the new policy of having the room made up only every few days -- that's one of the luxuries of staying in a hotel -- returning to a tidy room each day. :-( We never remembered to request to have the room made up over the 5 nights we were there, so the trash was overflowing & we ran out of towels. I think next time I will specifically request maid service at check-in. My daughter lives nearby and we will definitely return!!
Comment from Hotel Management
27 Dec 2024 by Management , Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler from Sacramento
Posted 24 Dec 2024
The staff was wonderful, caring and considerate!
Comment from Hotel Management
27 Dec 2024 by Management , Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 23 Dec 2024
Clean and spacious rooms. Easy access to highways. A great breakfast bar!
Comment from Hotel Management
23 Dec 2024 by Management , Hotel Management
Thank you for staying with us! We appreciate your feedback.
by A verified traveler
Posted 22 Dec 2024
The room is very nice and the bed is comfortable.
Comment from Hotel Management
23 Dec 2024 by Management , Hotel Management
Thank you for staying with us! We appreciate your feedback.
by A verified traveler
Posted 17 Dec 2024
Loved the warm salt indoor swimming pool.
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Lisa, thank you for staying with us and thank you for the review. We are glad you enjoyed your stay. We hope to see you again soon.
by A verified traveler
Posted 16 Dec 2024
Great staff and service. Clean and quiet rooms
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Rayna, thank you for staying with us and thank you for the review. We are glad you enjoyed your stay. We hope to see you again soon.
by A verified traveler
Posted 12 Dec 2024
Stayed for work was great for that
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Stacey, thank you for staying with us and thank you for the review. We are glad you enjoyed your stay. We hope to see you again soon.
by A verified traveler
Posted 10 Dec 2024
First room was terrible,for handicap bathroom ,small sink in bathroom,smelly,poor lighting in second room they upgraded ,no fans in either bathroom,when restroom cleaned the sink and vanity was skipped and garbage not taken out ,was supposed to be a full serving ce cleaning.
Comment from Hotel Management
11 Dec 2024 by Management , Hotel Management
Mark, thank you so much for staying with us and thank you for the review. I am so sorry for this inconvenience. Please rest assure we will be taking appropriate measures to fix this. We appreciate your feedback.
