Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Nice stay
by A verified traveler from long beach
Posted 12 Oct 2024
Excellent location
Comment from Hotel Management
12 Oct 2024 by Barry H., Hotel Management
Thank you for taking the time to review our property. We're happy that you enjoyed your stay with us. We look forward to having you stay with us again.
by A verified traveler
Posted 7 Oct 2024
Clean room, nice staff, great breakfast. Walls a bit thin, some noise at night
Comment from Hotel Management
7 Oct 2024 by Best Western Sure Stay Plus Salmon Arm, Hotel Management
Hello, Keith. Thank you for your great review. We are so happy to hear that we have provided clean room. Also, we are sorry for the noise. Sometimes our guests have a party in their room, turn on TV with max. volume, or something. When you visit us later and if it happened again, please let our front desk know so that we can keep your comfortable night. Thank you again.
by A verified traveler
Posted 2 Oct 2024
Staff was very helpful and courteous, had a very pleasant stay . Thankyou
Comment from Hotel Management
7 Oct 2024 by Best Western Sure Stay Plus Salmon Arm, Hotel Management
Hello, Ron. Thank you for your wonderful review. We are always trying to be coureous to our valuable guests. If you have any idea to get better service, please let us know. Thank you again.
by A verified traveler
Posted 30 Sep 2024
This hotel is beside a train track and homeless people garbage everywhere not nice I’m not impressed with this place
Comment from Hotel Management
30 Sep 2024 by Best Western Sure Stay Plus Salmon Arm, Hotel Management
Hello, Steve. We apologize for your complains. You are right. This hotel is beside a train track, but there is no way to change the track. We should have told you before booking this hotel but we didn't. That is our fault. We are very sorry for that. Also, we know there are some homeless people around this hotel. We are always trying to patrol them, but, very occasionally, they come to the back side of this hotel. Whenever they come, we call the police so that they cannot come inside our hotel and prevent to contact with our valuable quests. We apologize once again.
by A verified traveler
Posted 30 Sep 2024
First room was too "doggy" so we got moved . Everyone was super friendly and cheerful.
Comment from Hotel Management
7 Oct 2024 by Best Western Sure Stay Plus Salmon Arm, Hotel Management
Hello, Robert. Thank you for your excellent review. We are so sorry for the "doggy" room. We are going to replace all the carpet to wood floor for this reason. If you can provide your visiting date and room number, we will prepare a small gift for your next visiting. Thank you so much.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
7 Oct 2024 by Best Western Sure Stay Plus Salmon Arm, Hotel Management
Hello, Walter. Thank you for your great review. How was your travel? I hope you were satisfied with our service. If you can provide your email, visiting date and room number, we will prepare a small gift your your next visiting. Thank you again.
by A verified traveler
Posted 29 Sep 2024
Average stay, it was what was expected. The pool was closed for maintenance the day prior to our arrival which was a huge let down for us as the kids have been trapped in the car and couldve used the pool to burn off some energy. The room was tidy and basic. Close to a few ammenities within walking distance which was a perk
Comment from Hotel Management
11 Oct 2024 by Best Western Sure Stay Plus Salmon Arm, Hotel Management
Hello, Sharon. We are so sorry for the late comment and for the pool. We were fixing hot tub at that time and we will open pool and hot tub from next week. Unfortunately, we cannot control ammenities around us, but we will ask them to give my guests a better service. We are sorry again for the pool and thank you.
