Ratings based on 71 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
The hotel that I had pre-booked and paid for was closed on my arrival.
by A verified traveler
Disappointed
Posted 11 Aug 2024 on HotelsWe have been surprised by the poor level of service of this hotel. It's rated 4 stars we paid more than 160 euros by night but they were several issues.
The restaurant was quite often complete, we were not informed in advance. We made the queue to be then informed that it was complete. Hopefully for the breakfasts we took it during the booking. Nevertheless , we had to wait minimum 30 minutes to get in. The servers were overwhelmed. Inside a lot of products were not renewed.
We already waited 45 minutes for the check in on day 1.
We went to the spas to get a massage for 1h30. The music was not functioning (system broken and no maintenance). We can hear the voice of the men on charge of the swimming pool welcoming all people from the hotel. Not a place to relax. The massage in itself was not pro. For a cost of almost 90 euros by person, and we took two (for the couple, one after the other), it's way to expensive for such poor quality.
The tv was broken, internet too and hot water during one morning.everything was fixed after an alert at the reception desk despite internet failure.
Some good things though: great place and view on the mountains, big beds very comforting, nice hotel infrastructure,good chef cooling eggs in the kitchen for breakfast.
by A verified traveler
Posted 8 Sep 2023 on Hotels
Nice Hotel on hill at the top of town. The buffet dinner was good as was the breakfast though the hot dish was not hot and neither were the plates.
by A verified traveler
Epic Views and Service
Posted 19 Jul 2023 on HotelsA great place to stay with epic views and easy access to the town with places to eat, drink and relax. Excellent breakfast selection, indoor pool was a little small when busy but the option to use the outdoor town pool is a great option in warm weather.
Would 100% stay again!
by A verified traveler
Posted 25 Aug 2022
Something must be right with the director/management because this staff was one of the best I've seen in a hotel - attitude, service, helpfulness - congratulations to the director for obviously doing a great job. Waiters in bar and restaurant were outstanding.
by A verified traveler
Stunning views
Posted 1 Sep 2021 on HotelsStunning views from this hotel! Breakfast was good but not outstanding. I'm guessing it's due to covid restrictions but they do require you to make a reservation for breakfast for a specific time. It's at the very top of Formigal, and a bit of a hike down into town where the restaurant, shops and outdoor pool are.
by A verified traveler
Posted 2 Dec 2019
by A verified traveler
Amazing !
Posted 6 Jul 2019 on HotelsLives up to the 4 stars, and its located in northern spains most amazing scenery. Just on the border of france. The experience in this hotel was so good, that i felt kinda sad we only spendt one night. The breakfast was amazing, and the staff was both professional and plesant. Alltho this might be considered a winter resort, it sure shines well during the summertime. Will definatly come back, and spend a few nights. 10 out of 10
by Garret
Beautifully hotel
Posted 28 Aug 2017 on HotelsA fantastic hotel with beautiful scenery. The evening meal buffet and breakfast were superb as well as the staff. The room we had was on the top floor and was a bit hot as it was summer and no air con and left the window open all night but it was ok. My only complaint was that if you wanted to use the pool you had to wear a hat!! And flip flops around the pool which you had to buy if you did not have any. I have never come across this before and was certainly not going to buy hats and flip flops for the family to go swimming for 1 day but apart from that what a wonderful place
by A verified traveler
Posted 27 Aug 2024
Escogí este hotel pq tenía piscina interior pero estuvo averiada durante todos los días de estancia...nos propusieron ir a la piscina municipal, aunque es una alternativa no compensa (andar y mucho sol). Hubiera esperado otra compensación. Y sobre todo, un aviso con antelación. Se contratan unos servicios que son los que se esperan.
