Ratings based on 401 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
We booked an executive double. The room we got was completely substandard. The overhead shower was broken, the window was cracked, the window didn't shut properly, the blind was broken, the floor strip between the bedroom and bathroom was loose with screws sticking up, the hand soap pump didn't work, there was no loo roll holder. On top of this, because the blind was broken, we didn't see that the window was open when we arrived, with a flat roof outside connecting multiple other rooms. This is a huge security risk, especially when the window is broken. Additionally, the room was by the kitchen and it was super noisy; sounded like a generator turning on and off every few minutes. In the morning, when we went to discuss with reception, they confirmed we weren't even in an executive room. While I am grateful we were moved to a better room for out second night, we shouldn't have been in a basic room to begin with and the room was totally unsuited to having people stay in it anyway. I will not be reusing.
by A verified traveler
Posted 11 Nov 2024
Excellent room. Soft beds. Very nice
Comment from Hotel Management
16 Nov 2024 by ade, Hotel Management
Dear Darcy, thank you for your feedback and we hope to welcome you again soon. We are delighted to hear you have enjoyed your stay with us.Kind regards,Management Team
by A verified traveler
Posted 6 Nov 2024
Generally really good, clean and comfortable rooms, bed amazing for a good night sleep!
Comment from Hotel Management
16 Nov 2024 by ade, Hotel Management
Dear Carlo, we are delighted to hear your stay with us met your expectations and we hope to welcome you again soon.Kind regards,Management Team
by A verified traveler
Posted 21 Sep 2024
Staff very friendly and helpful. Spacious room. Plenty of parking.
Down sides, restaurant was closed for a function, we did not know until arriving at check in desk. This did not impact us this time but may impact others.
Hotel is out of Salisbury town centre, but there are bus stops very close to the hotel . Buses are frequent and very reasonable. This makes the hotel accessible to town.
Would I use the hotel again? - Yes
Comment from Hotel Management
19 Oct 2024 by ade, Hotel Management
Dear Robert, thank you for your feedback and we hope to welcome you again soon.Kind regards,Management Team
by A verified traveler from Bexhill on Sea
Posted 16 Sep 2024
Very nice room,comfy bed.
Very helpful staff, seemed very short staffed though. The 2 ladies were doing everything - reception, waitressing and bar!
Disappointing dinner, frozen pie.
by A verified traveler
Posted 16 Sep 2024
Spacious and good accommodation with free parking enjoyed our stay here.
by A verified traveler
Posted 15 Sep 2024
I stayed at your hotel from Friday 13th September to Sunday 15th September and didn’t enjoy my stay.
Firstly, I payed £200 for a twin room. There was mugs, coffee and tea yet no kettle to boil water. I had to ask at reception for a kettle and when it was delivered to my room I was told that I hadn’t paid for the room, I then showed the lady my bank statement and confirmed I had paid on my Friday arrival. She had told me that she would go check but if there was an issue with payment, why wasn’t it outlined when I arrived and paid because it had been withdrawn from my bank account.
As well as this, I went to have a shower on the Saturday morning before I had to go out for the day and with shampoo and shower gel already applied, the shower cut off. I had to wipe off the shampoo and shower gel with a towel and then the shower didn’t work for another 30 minutes as well as the tap in the bathroom.
In addition, I was asleep in my room on the Saturday night and was woken up at 01:00AM on the Sunday by two women entering the room, they had been given a key to the room but they had quickly turned around as soon as they realised somebody was occupying the room, this made me feel very uncomfortable with the safety of the hotel and when I called reception about this, I was told that it had been sorted, which didn’t put my mind at ease.
I expected better from a hotel with mostly positive reviews but I’m very disappointed with my two night stay and especially with the amount I’ve paid f
by A verified traveler
Posted 5 Aug 2024
Great location. Lovely property. Stayed previously and will definitely stay again!
by A verified traveler
The best hotel ever “The stone hotel”
Posted 29 Jul 2024 on HotelsService was great, everyone was super nice. I never slept in more comfortable bed that I had a chance in the stone hotel. Many many thanks. I loved it 💚
by A verified traveler
Posted 15 Jul 2024
Pleasant check-in staff. Clean twin room. Television didn’t work, a lo g wait for help but it was Saturday night. Would have liked shower- cap, tissues in the bathromm or available at desk. At the price, a basic continental breakfast should be included.
