Ratings based on 33 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Where do I start?
Staff were friendly
But
Place is a mess on multiple levels. It's falling apart, compounded by junk left everywhere. Indoors and out there is stuff lying around.
Claims gourmet food but menu is basic and I wasn't brave enough to try it.
Claims to be real ale pub but there isn't any unless you count Abbott in a bottle. I tried the cider but spoilt by strange smell from glass - each time.
Shower was unusable.
They need to close for a month, order a few skips, pile of cleaning materials and a lot of paint!
by A verified traveler
Posted 28 Jul 2024
I stayed here for work in the area. Accomodation is clean and staff were friendly.
Has a good selection of food and drink. I had the best fish and chips here ive had in quite a while but the menu is large enough t cover pub grub or a good steak or curry.
I liked it here and would stat again no issue.
Comment from Hotel Management
25 Aug 2024 by Andre, Hotel Management
Thank you for the review
by A verified traveler
Posted 27 Jul 2024
Needs a lot more work before its okay for people to stay .
One member of staff only on a Friday night working very hard to try and provide adequate service for diners and guests .
Outside areas are untidy and unloved
Room was grubby mattress appalling, gave no support and found to be dirty .
Nice people trying hard but the place just isnt ready for guests needs lots of cleaning and tidying and tlc
Comment from Hotel Management
25 Aug 2024 by andre, Hotel Management
We have 3 people working on a Friday night as a minimum. It may be only one person out the front but we have a KP and cook in the kithen too.
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Andre, Hotel Management
Thank you for your feedback. We're sorry to hear about your experience and apologize for any inconvenience caused. We strive to accommodate our guests' needs, but on this occasion, the change to your booking upon arrival and the extended checkout time presented challenges. Our aim is always to ensure all our guests have a pleasant stay, and we regret that we were unable to meet your expectations.We appreciate your understanding and hope to have the opportunity to welcome you again in the future.
by A verified traveler
Posted 16 Jul 2024
The property suited us well for the one night that we needed as we traveled through to Dorset. Thank you
Comment from Hotel Management
25 Aug 2024 by Andre, Hotel Management
Thank you for your review
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by ande, Hotel Management
Thanks for the great review
by A verified traveler
In need of a makeover…
Posted 10 Jul 2024 on HotelsI stayed here with my 2 daughters and partner for 2 nights so that we could travel to longleat for a little family trip.
The room was decent size and my children really enjoyed the novelty of sharing a bunk bed.
The carpet looked like it hadn't been hoovered before we arrived though as there was crumbs of food on the floor.
The window in our room didn’t shut at all! And had cling film or some sort of plastic film over the glass which I assume was to keep the heat in. Although it was July, it was pouring with rain on our visit so had a draft and the wind made the blind bash against the radiator all night.
Also the main road outside our window was ridiculous, cars speeding up and down it all hours of the night so loudly. We kept getting woken up which was frustrating.
There was no hand soap in the bathroom either which isn’t great for cleanliness, especially when you have young children who pick up germs from everywhere.
The shower head kept falling off so you have to keep holding the head and rinse yourself off which was just annoying.
The staff were friendly, but when I went down on the Tuesday to ask if they were serving lunch, they said they said they don’t serve lunch specifically on a Tuesday which I thought was odd??
The place definitely needs a revamp (as stated in other people’s reviews) and also our ceiling light was hanging off and checked plug in the wall by the kettle looked like it was about to come out the wall!
Wouldn’t stay again.
Comment from Hotel Management
10 Jul 2024 by Andre, Hotel Management
Thank you for your review Charlotte. The window should close so sorry to hear this was an issue. I will be travelling down from Norfolk tomorrow and ensure this is rectified. The film is indeed for heat and to limit the noise, whilst pointless is the window doesn’t shut!There is supposed to be soap, shampoo, body wash and conditioner In each room so I will follow this up with staff.We do not currently serve food on Tuesday lunch as this is the day we strip the kitchen each week for a full deep clean. Overall thank you for staying and sorry we didn’t meet basic expectations. Constant repairs and renovations are continuing.
by A verified traveler
Posted 7 Jul 2024
by A verified traveler
Posted 8 Jun 2024
It was a great stop for us in our walk in the area . Staff very kind and friendly , food tasty (we had the homemade curry ) . Drinks were also good we had a draught beer and cider. It’s lovely to find people taking on a business and improving it . We didn’t use it but there is a large car park and garden at the rear
by A verified traveler
Posted 5 Jun 2024
Big room with nice bed and Smart TV. Large bathroom and easy parking. Nice host and some good food and beer.
Comment from Hotel Management
25 Aug 2024 by Andre, Hotel Management
Thanks for the review
