Ratings based on 143 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
On first impression, the room we stayed in looked lovely. We were initially impressed with a basket of treats that looked complementary however then found a booklet with prices inside. Prior reviews describe how other people felt misled by this, so we were surprised a clearer sign hadn't been added.
The bed was unfortunately incredibly hard so we found it hard to sleep. We requested an extra mattress topper, but were given a mattress protector which did not add to our comfort.
The buildings are very old, which unfortunately means very creaky floorboards and little soundproofing. We struggled to sleep due to hearing the people above us.
The final straw though was being woken up early on the Sunday morning from a beeping from our boiler. This was due to it having low pressure - a lady pressed a button on it for us which temporarily stopped it however we were awoken again by it some time later. We then found we had no hot water.
We were moved to a different room later that night but this was only done on our request - despite this seeming like basic customer service after this incident of poor sleep and no hot water. We would have expected more of an apology from somewhere of this standard but weren't given anything (even for example a complementary drink or breakfast) for our troubles.
On the plus side, the pub itself was cosy and we enjoyed most of our food there. However, we wouldn't be back due to such poor sleep quality!
Comment from Hotel Management
23 Oct 2024 by The Lamb Team, Hotel Management
A Traveler, we truly appreciate your honest feedback however I am very sorry that we missed the mark in multiple areas for you. Unfortunately as you say we are an old Inn so this does come with some quirks but the unforeseen boiler issues was less than ideal, I know and were so sorry you had a disturbed sleep, we have hypnos mattresses on all our beds which are very high quality but I'm sorry it felt too hard for your liking. It was myself that came to look at the boiler for you and when I was advised that you had no hot water I said we could move you later that day as soon as the housekeepers had turned the other rooms and you advised you'd be back early eve. I'm sorry that you felt this wasn't dealt with appropriately, we would like an opportunity to make this up to you. If you are willing, please reach out to us at 01747 820573 so we can work towards a resolution. Kind Regards, Ellie
by A verified traveler
Posted 28 Aug 2024
This review is really about my getting away for a break and to be allowed to just chill out. I did not require super attentive service or astonishing presentation of food, or attention to detail and so if these were missing it did not affect my stay.
I am very grateful for the tolerance of the staff when I managed to get back way after midnight.
Comment from Hotel Management
6 Sep 2024 by Laura Read , Hotel Management
Hi A travelerThank you for your recent stay and review.We look forward to welcoming you again. Kind RegardsLamb Inn Team
by A verified traveler
Posted 13 Aug 2024
What a quaint little hotel...we were so happy to discover that they had an A/C unit in the room even tho it wasn't cooling very well, but the staff brought us a fan which made everything copasetic. Of course it was a bit inconvenient not having an elevator but we were only 1 floor up so it wouldn't be a deal breaker. The dinner at the onsite restaurant was fantastic and one of the best on our month log adventure. Staff was friendly & super helpful...would stay again if I find myself in the area.
Comment from Hotel Management
6 Sep 2024 by Laura Read, Hotel Management
Hi A Traveller Thank you for your recent stay and 5 star review. We look forward to welcoming you again.Kind RegardsLamb Inn Team
by A verified traveler
Posted 13 Aug 2024 on Hotels
by A verified traveler
Excellent Stay
Posted 28 Jul 2024 on HotelsWe had a wonderful stay at The Lamb, all the staff were very friendly. Delicious full veggie breakfast, nothing too much trouble. Plus a lovely evening meal. Really good with our pooch, all in all great.
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
19 Aug 2024 by Team Lamb , Hotel Management
David, we are so pleased you enjoyed your visit to The Lamb (Hotel)!
by A verified traveler
Posted 14 Jul 2024 on Hotels
by A verified traveler
Posted 8 Jul 2024 on Hotels
by A verified traveler
Posted 7 Jul 2024 on Hotels
by A verified traveler from London
Posted 23 Jun 2024
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