4/10 Poor
Sophie
Traveled with partner
Oct 21, 2024
Liked: Amenities
Disliked: Property conditions & facilities
On first impression, the room we stayed in looked lovely. We were initially impressed with a basket of treats that looked complementary however then found a booklet with prices inside. Prior reviews describe how other people felt misled by this, so we were surprised a clearer sign hadn't been added.
The bed was unfortunately incredibly hard so we found it hard to sleep. We requested an extra mattress topper, but were given a mattress protector which did not add to our comfort.
The buildings are very old, which unfortunately means very creaky floorboards and little soundproofing. We struggled to sleep due to hearing the people above us.
The final straw though was being woken up early on the Sunday morning from a beeping from our boiler. This was due to it having low pressure - a lady pressed a button on it for us which temporarily stopped it however we were awoken again by it some time later. We then found we had no hot water.
We were moved to a different room later that night but this was only done on our request - despite this seeming like basic customer service after this incident of poor sleep and no hot water. We would have expected more of an apology from somewhere of this standard but weren't given anything (even for example a complementary drink or breakfast) for our troubles.
On the plus side, the pub itself was cosy and we enjoyed most of our food there. However, we wouldn't be back due to such poor sleep quality!
Sophie
Stayed 3 nights in Oct 2024