Ratings based on 42 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Sweet place
Posted 8 Jul 2024 on HotelsLovely stay, very clean room with good shower and comfortable bed. Excellent cooked breakfast & coffee. Wonderful & helpful owners. Very pretty location
by A verified traveler
Fabulous and friendly in Fonthill!
Posted 27 Oct 2023 on HotelsVery nice accommodation, excellent breakfast and welcoming hosts and staff. Couldn’t be any better. Wouldn’t hesitate to rebook.
by A verified traveler
Posted 14 Oct 2023
by A verified traveler
Lovely quirky Hotel
Posted 16 Sep 2023 on HotelsLovely place to stay. Quite quirky. Our room opened up onto decking with our own seating and table, grassed area and stream across yhe bottom. Lovely dining area, both indoor and outdoor under awnings.
Food was lovely and happy to do any variations from the menu. Couldn't fault any of it. Would definitely stay there again
by A verified traveler
Country area
Posted 4 Aug 2023 on HotelsLovely setting and nice walks nearby.
Ate in one of the local pubs which was busy but served really good food and ale
by A verified traveler
Posted 8 Jul 2023
The Hotel is overrated and the record should be put right!
The owners are arrogant shameful couple.
Our room was small and the décor inside and around the Hotel was rough, in need of a total refurb.
Having booked a time to eat we found another group of 8 arrived after us only to be served before us ,the staff all young were not interested or attentive to the guests ,no manager to hand very, poor service resulted.
As for the menu 3 of the eight main meals were not available this is at 8.15 pm !
The young girl waitress tried to do her best by offering extra fries as a consolation !
We asked to speak to a manager /owner to be told they live away from the property down the road and should there be a problem they can be called on their mobiles 24/7.
At around 2.30 am on using the bathroom a mass of wasps appeared and started to fill the bedroom one of them landing in my wife's bed who is disabled, she was frantic ,I tried to hit them with the bath towel but we had to leave rapidly.
I tried one of the mobile numbers but both our phones had no signal!!
So we headed home 3 hour drive!!On the hour we called the owners but only got an answer phone.
When they did call back at 7 am the male owner was totally rude and not understanding said he would have to look into matters and will call back.
Mrs Bird called back at 9 am giving what was a unconvincing apology and agreed that yes a wasps nest was found in the bathroom, she agreed to a refund - least they could do .
Comment from Hotel Management
6 Sep 2023 by Annie Bird , Hotel Management
We are really saddened by your review. What happened that night was unfortunate andregrettable and we apologised, refunded your room and fully comped your evening meal, butwhat happened really was out of our control.There are two emergency numbers in the folder for this exact reason, and we are sorry you wereunable to get through on the first, but do wish you had tried the second as you would have gotthrough and we would have course come to assist you and sort the situation.Guests safety, well-being and happiness is of the utmost importance to us and it is sad that youwould suggest otherwise.We had no knowledge of the wasps nest (outside the room, not in the room) and it was removedthat Saturday morning as soon as we found out. We contacted your husband as soon as wereceived the voicemails but he was unwilling to calmly discuss a solution with us. Once we hadcommunicated with you, apologised profusely and settled on the best course of action, wethought it had been resolved - so we were shocked to see this review.This was clearly a freak anomaly for which neither party could have foreseen. To insinuate we donot have Health and Safety at the forefront of our operations is damaging and unfair.Best Wishes,Annie Bird
by A verified traveler
Posted 1 Jul 2023 on Hotels
Small but perfect - immaculately clean, comfy bed. Great overnight stay for us and the dog. Lovely garden too.
by A verified traveler
Posted 25 May 2023 on Hotels
by A verified traveler
Posted 4 May 2023 on Hotels
Lovely! Great staff, great food, great comfortable room and great setting by the river.
by A verified traveler
Stunning location and fabulous breakfast.
Posted 26 Apr 2023 on HotelsWhat a find. A jewel of a place beautifully situated on the edge of a stream and next to glorious countryside. The room was exceptionally comfortable. Breakfast was delicious and well cooked. Set us up nicely for the day. Useful little books supplied in the room with lots of local walks.
Just one negative. Do we really need plastic bottles of drinking water when it's just fine to fill your glass from the tap?
Can highly recommend Bird and Carter. We will definitely return.
