Ratings based on 11 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Greenhithe
Posted 25 Dec 2024
Staff were out of this world and made our stay extra special. Thank you.
by A verified traveler
Posted 20 Dec 2024
Stayed here before & would stay again, very nice hotel
Comment from Hotel Management
23 Dec 2024 by Paul General Manager, Hotel Management
Dear Darren, Thank you for your score and kind comments which I will pass on to our staff. We hope to see you again in the near future,
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Paul General Manager, Hotel Management
Dear Paul, thank you very much for your score, we appreciate you taking the time and that you have enjoyed Milford Hall and all we have to offer, looking forward to welcoming you back,
by A verified traveler
Posted 2 Dec 2024
Ease of access from the road network.
Convenient parking. Good range of ground floor rooms with disabled access. Friendly, helpful staff. Responsive to needs. Very good food.
Comment from Hotel Management
3 Dec 2024 by Paul General Manager, Hotel Management
Dear Peter, thank you so much for your review! We are so pleased you enjoyed your stay with us and I will pass on your comments to the relevant team members. Thank you again for choosing Milford Hall and we look forward to welcoming you back,
by A verified traveler
Posted 6 Nov 2024
Good location with parking (charged £7 per night). Clean with very comfortable beds and quality bedlinen and towels. Restaurant on site, cannot comment as we unfortunately couldn’t eat there as big time delay in food service. Many choices for dining in Salisbury a short drive away. Recently renovated, looks fresh and modern. Long corridors, two floors, no lifts. Our room felt like it was one of the furthest away from reception and up one floor so not great if you have mobility issues or when you get locked out of your room with key card due to computer not updating time after clocks went back. Comfortable bar area but maintenance/construction workers being hosted by management in this area in evening as well as over breakfast alongside guests. Staff generally appeared disorganised, very obviously a new team who had no clear direction. Not quite what we were expecting.
Comment from Hotel Management
10 Nov 2024 by Paul Mooney GM, Hotel Management
Dear Louise,Firstly, thank you for taking the time to share your feedback – we truly appreciate all communication. I’m glad to hear that you enjoyed the quality of our rooms, our location, and the car parking facilities.I’d like to clarify that the young lady and gentleman you observed in the lounges and bar were indeed guests, which is why they were visible in those areas. I’m sorry if this made you feel uncomfortable in any way or if it had a negative impact on your stay.I also want to apologise for the longer-than-usual wait you experienced in our Brasserie that evening. You’re absolutely right – we are currently building a new team, and we are committed to improving. We’d love the opportunity to welcome you back and give us the chance to redeem ourselves.Please feel free to reach out at your convenience for a further chat – I’d be more than happy to speak with you.
by A verified traveler
Posted 24 Oct 2024
Lovely
Comment from Hotel Management
25 Nov 2024 by Paul General Manager, Hotel Management
Dear Zara thank you for your score, we are so happy you enjoyed staying with us and hope to see you again soon.
by A verified traveler
Posted 19 Sep 2024
Lovely boutique style hotel...great bar and lounge area, good food and service
Comment from Hotel Management
19 Sep 2024 by Elaine Falconer, Hotel Management
Thank you for such lovely feed back. We are delighted that you enjoyed your stay with us and we hope to welcome you back to Milford Hall Hotel very soon.
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Elaine Falconer, Hotel Management
Thank you for your review. We are looking forward to seeing you again at Milford Hall Hotel
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Elaine Falconer, Hotel Management
Thank you for your review, we looking forward to welcoming you back to Milford Hall Hotel
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Elaine Falconer, Hotel Management
Thank you so much for your review. We look forward to welcoming you back to Milford Hall Hotel
