Ratings based on 588 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Issues with water leaks
by A verified traveler from Grove City
Posted 1 Oct 2024
Great location
Comment from Hotel Management
8 Oct 2024 by Therese H, Hotel Management
Thank you for posting a review - we truly appreciate it
by A verified traveler
Posted 22 Sep 2024
It's convenient to shopping, the interstate and food options.
Comment from Hotel Management
8 Oct 2024 by Therese H, Hotel Management
Thank you for the review - we truly appreciate it and look forward to welcoming you back next time you are in the area
by A verified traveler
Posted 17 Sep 2024
Check in was easy and quick. Rooms were being upgraded with new furniture following day. But what was provided, though dates was clean and in good condition.
Comment from Hotel Management
8 Oct 2024 by Therese H, Hotel Management
Thank you for taking the time to post a review regarding your most recent stay with us at the Courtyard Salisbury NC - we truly appreciate it
by A verified traveler
Posted 9 Sep 2024
It was very convenient for our needs.
I would recommend that all mattresses and box springs be sealed with protected covers.
Comment from Hotel Management
8 Oct 2024 by Therese H, Hotel Management
Thank you for your review and your suggestions - we truly appreciate it
by A verified traveler
Posted 26 Jul 2024
Multiple previous stays over the year; Over the last 3 years a shift has happened where people have forgotten to smile. Staff at front desk nice, but lady with the long fingernails sullen - nicest term I could use. No acknowledgement of Please or thank you.
WORST bed I slept in while traveling. HARD. Unacceptably hard.
I did not complain - I simply have decided not to stay in this Courtyard.
Comment from Hotel Management
26 Jul 2024 by Therese H, Hotel Management
Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I will share your feedback with the associates, and as a teachable moment, we will discuss our service standards and review improvement opportunities in the service they provide.
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Therese H, Hotel Management
Thank you for taking the time to post a review of your recent stay with us - we truly appreciate it it
by A verified traveler
Posted 10 Jul 2024
This property was great. Perfect location. Parking was easy. Restaurants are all around you pool was in order. Gym was too! Staff was super hospitable.
Comment from Hotel Management
26 Jul 2024 by Therese H, Hotel Management
Thank you for taking the time to complete a review regarding your most recent stay with us at the Courtyard Salisbury NC. We value reviews as they help the team to have a better understanding of our guest's needs and expectationsWe hope to welcome you again soon.
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Therese H, Hotel Management
Thank you taking the time to complete a review of your recent stay with us - we use reviews as training tools and teachable moments to ensure that the team has a better understanding of our guests needs and expectations
by A verified traveler
Posted 3 Jul 2024
I liked the convenience of the hotel and all the restaurants nearby. We heard the people in the room above us walking very hard across the floor for a long time. We turned the fan on the air conditioner and that helped with the noise. The sink in the bathroom in 326 was very slow to drain. The shower door seemed to let quite a bit of water escape during my shower. Luckily, the floor mat soaked it all up.
Comment from Hotel Management
4 Jul 2024 by Therese H, Hotel Management
Thank you for taking the time to share your feedback regarding your most recent stay with us . We have shared your comments with the team as a way of better understanding how we can better meet the needs of our guests
