Ratings based on 632 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Dirty and the team not helpfull. Lovely building and great location. Not work complaining when you are there as the team dont care. Stayed here twice and the same problems .
Comment from Hotel Management
1 Jan 2025 by Rohit, Hotel Management
Dear Stuart,Thank you for sharing your feedback with us. While we’re delighted you appreciated the charm of our historic building and its central location, we’re truly disheartened to hear that your experience fell short of expectations.At The Red Lion Hotel, we pride ourselves on delivering exceptional service, and I am sincerely sorry if we failed to provide the attentive and caring hospitality that we aim for during your stay. Please be assured that your comments regarding cleanliness and team support are being taken seriously, and we will be reviewing this internally to ensure we address any areas that require improvement.We value your loyalty as a returning guest and would greatly appreciate the opportunity to restore your faith in us. Please feel free to reach out to me directly if you’d like to discuss your experience further or plan another visit.Warm regards,RohitGeneral ManagerThe Red Lion Hotel
by A verified traveler
Posted 29 Dec 2024
Lovely old hotel, but the service is terrible. Twice i have stayed here and won't again. Room was cold when i arrived and ask for and extra heater and they said the room should heat up in a few hours . Bathroom hadnt been cleaned. Bar team didn't want to serve anyone. Not food on offer tonight and even run out crisps. Last time i stayed here the breakfast was cold and very below the standard of paying 16. I though i would give them a second chance. But no improvement this time. Such a shame as the place could be amazing.
Comment from Hotel Management
1 Jan 2025 by Rohit, Hotel Management
Dear Stuart,Thank you for taking the time to share your thoughts about your recent stay. While I’m pleased to hear that you appreciated the charm of our historic property, I am truly sorry that we did not meet your expectations regarding service and overall experience.Your comments regarding the room temperature, cleanliness, bar service, and breakfast quality are concerning and do not align with the standards we strive to uphold. I apologise for any inconvenience caused and assure you that these issues will be addressed with the respective teams to ensure improvements are made.We deeply regret that your return visit did not reflect the improvements you were hoping for. Your feedback highlights areas where we need to focus and take action to provide the exceptional experience that our guests deserve.I would greatly appreciate the opportunity to personally discuss your experience and invite you to share any additional details by reaching out to me directly. We would be grateful for another chance to exceed your expectations and demonstrate the level of service we aspire to deliver.Warm regards,RohitGeneral ManagerThe Red Lion Hotel
by A verified traveler
Posted 23 Dec 2024
I really enjoyed staying in such an old hotel with modern amenities. Friendly, courteous staff. I would certainly stay here again.
Comment from Hotel Management
1 Jan 2025 by Rohit, Hotel Management
Dear Bill,Thank you for your kind words! We’re delighted to hear that you enjoyed the unique charm of our historic hotel paired with modern amenities. It’s especially heartwarming to know that our friendly and courteous team contributed to making your stay memorable.We truly appreciate your recommendation and would be thrilled to welcome you back for another stay in the future. Please don’t hesitate to let us know if there’s anything we can do to make your next visit even more special.Warm regards,RohitGeneral ManagerThe Red Lion Hotel
by A verified traveler
Posted 7 Dec 2024
I liked the historic features. staff were friendly and pleasant.
we have stayed many times over the years.
Comment from Hotel Management
1 Jan 2025 by Rohit, Hotel Management
Dear Heather,Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and that your room did not meet your expectations. This is not reflective of the standards we aim to uphold at The Red Lion Hotel.We are currently in the process of refurbishing several rooms to improve guest comfort and experience. I have also shared your comments regarding the carpet and furniture with our housekeeping and maintenance teams to ensure these issues are addressed promptly.Your feedback is invaluable in helping us improve, and I sincerely hope you might consider giving us another chance in the future to provide you with the experience we strive for. If you'd like to discuss your stay further, please feel free to reach out to me directly at the hotel.Best regards,RohitGeneral ManagerThe Red Lion Hotel
by A verified traveler
Posted 5 Dec 2024
Great place to stay, shopping and dining options galore. I stay here every time I go to England, only 1 1/2 hours to Heathrow
Comment from Hotel Management
2 Jan 2025 by Rohit, Hotel Management
Dear Al,Thank you for your kind review and for choosing to stay with us whenever you visit England. We are delighted to hear that you enjoy the convenience of our location and the abundance of shopping and dining options nearby.We truly value your loyalty and look forward to welcoming you back on your future trips. If there’s anything we can do to make your stays even more enjoyable, please don’t hesitate to let us know.Warm regards,RohitGeneral ManagerThe Red Lion Hotel
by A verified traveler
Posted 2 Dec 2024
Horrible stay. Had to move rooms, water coming through the wall from a broken drain pipe with vegetation growing out of it. Hole in bathroom floor and broke tiles in very dated bathroom. Moved rooms and the bathroom was even worse. Black grout, dirty bath, water damage on bath panel and broke shelf. Unfortunately there were no other rooms available in any other town centre hotels or we would have moved. Breakfast was poor, not even proper orange juice and undrinkable coffee. This is not a four star hotel.
Comment from Hotel Management
2 Jan 2025 by Rohit, Hotel Management
Dear Stephanie,Thank you for sharing your feedback regarding your recent stay. I sincerely apologise for the numerous issues you experienced, as this does not reflect the standards we strive to maintain.We are currently in the process of upgrading and refurbishing parts of our hotel, including installing new carpets in guest rooms, to ensure a more comfortable and enjoyable experience for our guests. I am sorry that your stay coincided with these challenges.Regarding the concerns raised about the bathrooms and breakfast, we take your comments seriously and will address them with the relevant teams to ensure improvements are made swiftly. Your experience with the room conditions and breakfast offering falls far short of what we aim to deliver, and I deeply regret the impact this had on your stay.Thank you for bringing these matters to our attention. If you wish to discuss your experience further, please feel free to contact me directly. We would greatly appreciate the opportunity to make amends and restore your faith in us.Kind regards,RohitGeneral ManagerThe Red Lion Hotel
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
2 Jan 2025 by Rohit, Hotel Management
Dear Lily,Thank you for rating your stay at The Red Lion Hotel so highly. We're delighted to know that your overall experience, service, and the internet quality met your expectations. Your recommendation is truly appreciated and motivates us to continue providing exceptional experiences.We look forward to welcoming you back soon.Best regards,RohitGeneral ManagerThe Red Lion Hotel
by A verified traveler
Posted 28 Nov 2024
Staff were very helpful & welcoming - always a happy smile. Room good. Food good. Location excellent .
Comment from Hotel Management
2 Jan 2025 by Rohit, Hotel Management
Dear Judith,Thank you for rating your stay at The Red Lion Hotel so highly. We're delighted to know that your overall experience, service, and the internet quality met your expectations. Your recommendation is truly appreciated and motivates us to continue providing exceptional experiences.We look forward to welcoming you back soon.Best regards,RohitGeneral ManagerThe Red Lion Hotel
by A verified traveler
Posted 26 Oct 2024
The age of the property 12th century everything is close to hand and plenty to do
by A verified traveler
Posted 15 Oct 2024
Property is old and charming. Staff was nice. Water pressure in the tub/ shower was terrible.
