Ratings based on 775 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 22 Nov 2024
There personal was very Cain.
Good attitude
Comment from Hotel Management
24 Nov 2024 by Guest Relations Management /, Hotel Management
Hi Emilio,Thank you for reaching out and sharing your positive feedback with us. We truly appreciate your kind words and the time you took to review your stay at our hotel.Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to hear that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.Once again, thank you for taking the time, and we look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 19 Nov 2024
Good overall
Comment from Hotel Management
20 Nov 2024 by Guest Relations Management, Hotel Management
Hi Maira,Thank you for reaching out and sharing your positive feedback with us. We truly appreciate your kind words and the time you took to review your stay at our hotel.Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to hear that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.Once again, thank you for taking the time, and we look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Relations Management, Hotel Management
Hi Alma,Thank you for reaching out and sharing your positive feedback with us. Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to know that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.We look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 19 Nov 2024
Dhg
Comment from Hotel Management
20 Nov 2024 by Guest Relations Management, Hotel Management
Hi Severiano,Thank you for reaching out and sharing your positive feedback with us. We truly appreciate your kind words and the time you took to review your stay at our hotel.Our team is dedicated to providing a welcoming and comfortable experience for all our guests, and we are delighted to hear that we achieved this during your visit. It brings us great joy to know that we contributed to your overall travel convenience and satisfaction.Once again, thank you for taking the time, and we look forward to the pleasure of hosting you again in the future!
by A verified traveler
Posted 18 Nov 2024
Property in itself in poor condition loose toilet seat ., is just an old facility it needs a more modern renovation
Comment from Hotel Management
20 Nov 2024 by Guest Relations Management, Hotel Management
Dear Margarita,Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay, including the loose toilet seat and the condition of the facility. We understand how important comfort and functionality are, and we will address these concerns with our maintenance team right away.We appreciate your suggestion regarding renovations and are always working to improve our property. Your input helps us in making the necessary upgrades to enhance the guest experience.Thank you again for your review, and we hope to have the opportunity to welcome you back for an improved experience in the future.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Lisa, Hotel Management
Thanks for taking out your valuable time to rate us, Sandra! We will work even harder to make your stay a memorable one :) Regards, Lisa
by A verified traveler
Posted 11 Nov 2024
booked my reservation to someone else
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Julio, We apologize for any inconvenience this may have caused and appreciate your feedback. Your concerns will be forwarded to our management team for further review and to prevent future occurrences. Thank you for bringing this to our attention.
by A verified traveler
Posted 10 Nov 2024
Price good
Comment from Hotel Management
11 Nov 2024 by Lisa, Hotel Management
Thank you for sharing your seamless experience, Elizabeth! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Lisa
by A verified traveler
Posted 6 Nov 2024
The towels were dirty. The tv and iron in the room didn’t work.
Comment from Hotel Management
8 Nov 2024 by Guest Relations Management, Hotel Management
Hi Maria,Thank you for taking the time to share your feedback. Cleanliness and functionality are top priorities for us, and we apologize for the dirty towels, as well as the problems with the TV and iron in your room. This is certainly not the standard we strive to provide.We’ve already alerted our housekeeping and maintenance teams to look into these issues and ensure that they’re addressed immediately. Your comments help us improve the experience for future guests, and we will make sure that these concerns are rectified so they don’t affect another guest’s stay.We truly appreciate you bringing this to our attention, and we hope you’ll consider staying with us again so we can provide you with the level of service and comfort you expect.Thank you again for your feedback.
