Ratings based on 151 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jul 2023
Loved everything~!
by A verified traveler
Posted 27 Aug 2021 on Hotels
by A verified traveler
Posted 8 Aug 2021 on Orbitz
Wonderful place, very clean and well kept
by A verified traveler
Posted 14 Jul 2021 on Orbitz
This was our second stay at Casa Ixchel and once again it did not disappoint! Our room (Bliss) was clean and the bed is very cozy with plenty of pillows. WiFi in the room was great!
Property is nice, we felt safe. The door has just a single lock on the handle which we were ok with. I would say they need to drain their pool/hot tub and repaint it. Both times we’ve stayed the pool needed some attention.
Overall we LOVE this hotel! Staff is super friendly and their is a nice restaurant upstairs with an amazing view!
by A verified traveler
Posted 13 Jul 2021 on Travelocity
by A verified traveler
Posted 9 Jul 2021
these pictures are a lie! we got there and its located in a bad area looks like an abandoned apartment complex. no one was able to tell us where the office was.... there was only 1 old man at there so called restaurant and even the coffee was disgusting the coffee must have been there for 2 days... i dont recommend this place we immediately called expedia and tbey even had a hard time contacting tbe hotel and gifted us our 2 week all inclusive stay and the Occidental xcaret which was truly a dream
by A verified traveler
Posted 23 Apr 2021 on Travelocity
Got exactly what I wanted and expected. Recommend to all,will return
by A verified traveler
Posted 11 Apr 2021 on Orbitz
by A verified traveler
Posted 26 Mar 2021
The property was spacious and comfortable. The roof top view was nice to see the ocean. We appreciated the clean gallon water jug to accommodate for the stay. We were disappointed that the bed sheets were stained and the Jacuzzi didn’t work. Also, the hotel restaurant food service served small size portions of food with high cost prices.
by A verified traveler
Posted 9 Mar 2021
I loved that you could see the ocean right outside our window. What I didn’t like was that the shower water didn’t get warmer then a lukewarm temp.
