Ratings based on 459 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
While the bed and pillows were comfortable there weren’t enough pillows. The floor was covered in hair, there were cobwebs in all the corners and there were cockroaches.
Comment from Hotel Management
18 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We're glad you found the bed and pillows comfortable. However, we deeply regret that the cleanliness of your room did not meet our standards. Please be assured that your comments will be addressed with our housekeeping team to ensure this does not happen again.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
Not that the place was not a excellent place just there's still some things that need to be fixed but this day was better than the first day at least the AC worked here in this room and the pillows were more comfortable
Comment from Hotel Management
3 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're pleased to hear that your second day was better and that the A/C and pillows met your expectations. We appreciate your insights and are committed to addressing the areas that need improvement. We hope to provide an even better experience on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
It’s a place to stay for the night , the staff is friendly ask for a room not facing the truck stop it’s a lot less noisy
Comment from Hotel Management
28 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear you found our staff friendly and that you had a satisfactory stay. We appreciate your tip about room selection for a quieter experience. We hope to welcome you back for another night soon!Sincerely,Hotel Manager
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
Close to dining and fuel . Well lit parking lots
Comment from Hotel Management
24 Oct 2024 by Brand Experience Team, Hotel Management
Hey friend, thanks for taking time to share your review. We appreciate your support. Natalie #Team6
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate any specific details you can share to help us improve. We hope to have the chance to provide you with a better stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
I always look at the reviews, but the ones that were on this were all good. Had to ask for a different room, people were moving out that had been there for over a year. They had worked there and was ask to leave. I didn’t want to be next to that, so I ask for a different room. We never went in the first room, but the second room was not clean, dead bugs on the floor, cob webs in the night stand, the walls were dirty. There was no tub, shower only. The floor of the shower was brown. Spelt some water on the floor and used a towel to wipe it up and the towel was brown. I don’t think anything ever got wiped down. We got there late and were so tired we just slept on top of sheets and quick shower and left early. Will not stay there ever again. You get what you pay for.
Comment from Hotel Management
16 Oct 2024 by Nancy Y., Hotel Management
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
by A verified traveler from Colville
Posted 10 Oct 2024
A good price for a place to sleep
Comment from Hotel Management
11 Oct 2024 by Brand Experience Team, Hotel Management
Hey friend, thanks for taking time to share your review. We appreciate your support. Natalie #Team6
by A verified traveler
Posted 28 Sep 2024
Staff is very friendly rooms are clean. I would recommend this to Family or even someone traveling
Comment from Hotel Management
30 Sep 2024 by Brand Experience Team, Hotel Management
Hi Billie,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Customer Care Team, Hotel Management
We appreciate your fantastic review and for awarding us with a 5-star rating! Knowing that you had such a positive experience at our location truly delights us. Your feedback is incredibly valuable to us and serves as a driving force to consistently deliver top-notch service. If you have any additional comments or if there is anything else that we can assist you with, please feel free to get in touch. Thank you once again for your support!
