Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Well lit at night very secure. Friendly staff very helpful
Comment from Hotel Management
7 Nov 2024 by Gateway Inn and Suites Management , Hotel Management
Thank you for your review!
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Gateway Inn and Suites Management , Hotel Management
Thank you for rating us 5 out of 5!
by A verified traveler
Posted 25 Oct 2024
nicely renovated
Comment from Hotel Management
25 Oct 2024 by Gateway Inn and Suites Management , Hotel Management
Thank you for your review!
by A verified traveler
Posted 25 Oct 2024
Very clean and nice. Hot tub didnt open till 4pm. Then had an issue and was closed....
The balcony lights are super bright ALL Night...
Upgraded rooms and nice inside with extra seating and table. Convenient to town and was Quiet!!
Comment from Hotel Management
25 Oct 2024 by Gateway Inn and Suites Management , Hotel Management
Hello. The hot tub opens at 12. I'm sorry about the issue with the hot tub --a step broke inside the hot tub causing a safety hazard -- and as a result, we had to close it one hour earlier than usual.
by A verified traveler
Posted 19 Oct 2024
We got the 2 bedroom apartment with full fridge and oven which was perfect for 2 grandmas and 2 grandkids, very nice space. We enjoyed the game room and the breakfast and the Halloween creatures in the lobby. Short drive to downtown and local attractions. Room was fairly newly decorated and great, just had this weird vibration in bedroom wall that woke me up, maybe water lines? Right on highway but didn’t notice highway noise. Great stay, would stay there again.
Comment from Hotel Management
19 Oct 2024 by GATEWAY INN AND SUITES MANAGEMENT AND STAFF, Hotel Management
Thank you for your review!
by A verified traveler from Pagosa Springs
Posted 17 Oct 2024
Everything about this room was great! The checkin staff was obviously unhappy to be there and when I asked for restaurant recommendations she was very short and huffy about it!
Comment from Hotel Management
17 Oct 2024 by ., Hotel Management
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by A verified traveler
Posted 16 Oct 2024
We enjoyed our stay. The room was clean, the bed comfortable, and the Inn provided a decent continental breakfast.
Comment from Hotel Management
17 Oct 2024 by Gateway Inn and Suites Management , Hotel Management
Thank you for your review!
by A verified traveler
Posted 14 Oct 2024
Stay here often and overall a great place. Unfortunately they have been renting out to construction crews who like to hang outside the doorways and party until all hours and nobody is around to control it. Also my toilet wasn’t bolted to the floor and wouldn’t flush.
Comment from Hotel Management
2 Nov 2024 by Gateway Inn and Suites Management , Hotel Management
Thank you for your review
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Elle, Hotel Management
Thank you for your review!
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Gateway Inn and Suites Management , Hotel Management
I'm sorry you did not enjoy your stay with us. Please let us know if there's anything we can do to improve in the future.
