Ratings based on 982 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Really loud area, lots of loud cars around, nothing the hotel can do but just a little fyi for anyone
by A verified traveler
Posted 13 Jan 2025
Very nice rooms, friendly staff and great location.
Comment from Hotel Management
14 Jan 2025 by Scott Snyder, Hotel Management
Thank you very much!
by A verified traveler
Posted 12 Jan 2025
Staff was amazing, everyone was friendly and helpful. Walking distance to lots of restaurants. 10/10 recommended
Comment from Hotel Management
13 Jan 2025 by Scott Snyder, Hotel Management
Terrific, thank you!
by A verified traveler
Posted 8 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Scott Snyder, Hotel Management
Thank you Nathan
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 27 Dec 2024
Good location, easy access and friendly staff. We've stayed there before and always found it a delight.
Comment from Hotel Management
30 Dec 2024 by Scott Snyder, Hotel Management
Thank you for spending the holidays with us!
by A verified traveler
Posted 21 Dec 2024
The staff was super friendly and helpful. The hotel is gorgeous and the restaurant has amazing food! Highly recommend staying here.
Comment from Hotel Management
30 Dec 2024 by Scott Snyder, Hotel Management
Much appreciated, glad you enjoyed Bentley's as well!
by A verified traveler
Posted 10 Dec 2024
I truely enjoy the atmosphere at the Grand Hotel!
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Scott Snyder, Hotel Management
Thank you!
by A verified traveler
Posted 4 Dec 2024
Rooms were not clean. Staff were very friendly, welcoming and pleasant.
Comment from Hotel Management
4 Dec 2024 by Scott Snyder, Hotel Management
Thank you for the feedback, I trust that my staff's responsiveness helped to overcome the deficiency you found. I can confidently say that our housekeeping staff is extremely conscientious and dedicated. We have used this example as a reminder of always having quality above speed for ensuring a satisfied guest. I hope that it didn't deter your enjoyment of the visit to Salem.
