Ratings based on 979 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
It’s not what it looks like in the photos, there’s nothing in the kitchen except two disposable plastic cups, no silverware or coffeemaker or plates or anything yet there is a full size refrigerator and a stovetop. The bathroom was dirty and there was hair on the sheets. There isn’t an ice machine on the property and overall kind of disappointing. The checkin clerk was very pleasant and kind and parking was easy.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Kathryn, Hotel Management
Dear valued guest,Thank you for the feedback please let us know what we can do to make your experience better next time. Have a wonderful day
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Kathryn, Hotel Management
Thank you for your feedback it means a lot to us.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, John. The staff at the HomeTowne Studios Salem, OR and I strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Carla RediResponse Specialist, Hotel Management
Hello John, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof Salem, OR we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Trevor, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Nov 2024
It looked ok pulling up- with a Harley Davidson shop being across the street I figured alright area- checking in at the front desk girl had a horrible attitude and that right there (along with the non-refundable room) should have just told me to leave.
Pulling around back where our room was- even more exciting then the customer service experience with the dog poop bigger then me right outside my car door i stepped in the second I got out of my car.
Entering the room: leveled up the excitement from the check in and parking… I opened the door to the room and I thought I was at a (no-offense) morgue -and I exited right back out…the smell felt like a 1000 bricks hit me in the face and I couldn’t enter the room I shouldn’t have reserved.
All while I have my very excited four year old that wants to take off on me in the process of all of this- I wouldn’t ever go back.
Comment from Hotel Management
30 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Nicole, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salem, OR. Please accept our most sincere apologies for the inconveniences during your stop. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
This price is the best thing. But it’s best to do a cash deposit because they take forever to give the deposit back. The power went out during my stay and was off for more then 10 hours which is half of a the trip and they did not offer no solution or discount for a night there with no power. Expedia had me on the phone for 2 hours telling me it was nothing they could do at first and the agent was rude and kept not wanting to get a supervisor. I eventually got some one key credit but not enough to cover the night. Haven’t booked since then through expedia
Comment from Hotel Management
28 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello John,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Salem, OR. Though the price was the best thing able your stay, I was saddened to read that your stay fell short of your expectations due to the issue with the power, the unpleasant staff encounter and other concerns mentioned. I have shared your concern with property management and operations director to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello John, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
stayed 2 nights no room service wasn’t all that bad but probably 2 stars
Comment from Hotel Management
8 Nov 2024 by Kathryn, Hotel Management
Thank you Will for staying with us. We are a extended stay hotel and have set schedules for stayovers depending on what floor and side of the building you stay on. Service is on a weekly schedule. I apologize if the front desk staff that checked you in didn't explain this to you. I will address it with the hotel staff. Thank you for the feedback and i hope you decide to stay with us again sometime.
