Ratings based on 543 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Accessible but the sheets where stained
Comment from Hotel Management
30 Nov 2024 by Rashid, Hotel Management
Dear Christine, Thank you for staying with us and your review so sorry your bed sheet had marks on, we will speak to house keeping to get this rectified. Thanks again.
by A verified traveler
Posted 28 Nov 2024
Was ok
Comment from Hotel Management
29 Nov 2024 by Rashid, Hotel Management
Dear Dan,Thank you for staying with us and your review.
by A verified traveler
Posted 24 Nov 2024
No food available. No bar available.
Comment from Hotel Management
25 Nov 2024 by Rashid, Hotel Management
Dear Guest, Thank you for your feedback. We’re very sorry to hear you were unhappy with your stay .This does not reflect the standard that our guests deserve. We are currently refurbishing the hotel and hopefully any issues are being addressed.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
Dear JudithThank you for staying with us and your review.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Dear PaulThank you for staying with us and your review.
by A verified traveler
Posted 15 Nov 2024
This property was awful, it smelt so badly in the corridors and the room, floors hadn’t been sweeped in days and dust everywhere. We looked at the room and left after 20 minutes. It felt very unsafe as there is a separate building behind the hotel where our supposedly superior room was supposed to be, walking here was unsafe and the building was worse than a hostel or very bad council flats.
Would never stay here.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Dear SehyrSo sorry you were unhappy with the hotel we will be addressing your concerns and try hard to improve. Once again please accept our apologies.
by A verified traveler
Posted 7 Nov 2024
It was a really cute setting and I felt super comfortable, however, I was disappointed that they didn’t have water to give guests and had to go to co-op to by some. I thought water was a basic essential in hotels.
Comment from Hotel Management
11 Nov 2024 by Manager, Hotel Management
Dear VianoThank you for staying with us good to hear you had a comfortable stay sorry we didn't have any bottled water for you but the water in the taps is is perfectly safe to drink so we don't supply bottled water. Once again sorry for any inconvenience caused.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by jackie, Hotel Management
Dear Emma Thank you for staying with us and and your review we really appreciate it.
by A verified traveler
Posted 20 Oct 2024
Although checkin time starts from 3pm but due to United game we requested early check in and they made the room very soon by 12pm. It was easy to get to Trafford from the hotel via Brooklands tram stop .
Comment from Hotel Management
21 Oct 2024 by Rashid, Hotel Management
Dear James Thank you for staying with us and your review looks like you had a good stay and our staff were very accommodating . Hope you will stay with us again .
by A verified traveler
Posted 20 Oct 2024
Terrible hotel, don’t go!! No one was working on the reception desk and we had to leave and come back hours later to check in. The room was filthy, dead flys stuck to the ceiling and dirty tissue paper in the bathroom. There was no hot water in the sink and the bathroom needed a clean.
Comment from Hotel Management
20 Oct 2024 by Rashid, Hotel Management
Dear guest Sorry you were unhappy with you stay, Our check in time starts at 3pm . As you were here to check in before 10 am in the morning we did not have the room ready. And everyone wants early check in because of the football match in trafford . Although our check out time is 11am then after the guest check out, we try to be as quick and clean as possible to meet your expectations.
