Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Great location
by A verified traveler
Posted 5 Sep 2024
Buena ubicación , empleados muy serviciales
by A verified traveler
Posted 30 Aug 2024
great location and hotel
by A verified traveler
Posted 18 Aug 2024
Overall a good experience.
by A verified traveler from MIAMI
Posted 9 Aug 2024
by A verified traveler
Posted 25 Jul 2024
by A verified traveler
Posted 22 Jul 2024
Rooms do not look like pictures
by A verified traveler
Posted 17 Jul 2024
We picked Vincci Sonoma for one night stay to be close to the Winzik Center to watch a popular concert. The location is great, but the hotel let us down; the entrance is not particularly appealing and lacks security. The bedroom was small like any other average room in Europe. However, the shower had mold around the perimeter and that was unacceptable. We requested a new room and we were given one on the seven floor which was ok and available at the time, which bring us to the question: why would the hotel put us on a room with shower mold instead of the other available without it? I would not recommend this hotel. The only thing going for it, is location.
Comment from Hotel Management
23 Jul 2024 by General Manager, Hotel Management
Dear Maria,Thank you for taking the time to share your feedback.We are delighted that you found our location to be ideal for your needs, especially given its proximity to the Winzik Center for your concert enjoyment.We apologize for the issues you encountered during your stay with us. The first impression is always important, and we regret that our entrance did not meet your expectations. Regarding the concern about security, we assure you that the safety and security of our guests are of utmost importance to us. As for the initial room allocation, it is clear that we fell short in delivering the high standard of cleanliness we strive for, and for this, we are sincerely sorry. Our goal is to provide comfortable and well-maintained accommodations, and we will reinforce the importance of this with our housekeeping team. We are glad, however, that we could accommodate a room change swiftly to a room that met your expectations. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.Madrid's Salamanca district is indeed a fantastic environment, and we are located right in the heart of it on Goya street, making it perfect for families, couples, groups of friends, and single travelers alike to explore the charm of this incomparable city.We hope we may have the chance to welcome you back in the future. Kindest regards,General ManagerHotel Vincci Soma 4*
by A verified traveler
Posted 16 Jul 2024
Amazing!
by A verified traveler
Posted 4 Jul 2024
Excellent
